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For Companies At a Glance
- Tasks: Manage service calls, schedule repairs, and handle invoicing efficiently.
- Company: Allstaff Recruitment connects talent with top companies in various sectors.
- Benefits: Enjoy a competitive salary, pension scheme, private healthcare, and training opportunities.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in the industry.
- Qualifications: Experience in scheduling repairs, excellent communication skills, and a flexible approach are essential.
- Other info: This is a permanent role based in Weston Super-Mare with a 42.5-hour work week.
The predicted salary is between 31000 - 33000 £ per year.
Overview
We have an exciting opportunity for a Service Controller based in Weston Super-Mare on a permanent basis.
Salary: £31,000 – £33,000
Job Location: Weston Super-Mare
Type of Contract: Permanent
Hours: 42.5 hour working week, Monday – Friday
Responsibilities
- Answer inbound calls and queries.
- Schedule maintenance, servicing and repairs of machines.
- Organise parts, labour and tooling to ensure efficient completion of any job.
- Close and invoice jobs, justifying costs incurred.
- Communicate with Field Service Engineers to compile and prepare estimates.
- Raise sales orders, work orders, purchase requests and invoices.
- Processing and dealing with credit notes.
Requirements
- Experience working with and scheduling repairs and engineers previously.
- Warranty parts and service experience in the construction/plant industry.
- Excellent communication skills, both written and verbal.
- Flexible approach to work.
- Calm under pressure and able to handle multiple workloads.
- Well organised.
What our Client offers
- Competitive salary
- Pension scheme
- Private healthcare
- Training and development
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Service Controller employer: Allstaff
Contact Detail:
Allstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the construction and plant industry, especially regarding warranty parts and service. This knowledge will help you speak confidently about your experience during any interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing scenarios where you handle customer queries or schedule repairs.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for maintenance and repairs. This will show potential employers that you can manage multiple workloads effectively.
✨Tip Number 4
Research the company and its values before the interview. Understanding their operations and culture will allow you to tailor your responses and show how you align with their goals.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling repairs and working with engineers. Emphasise any previous roles in the construction or plant industry, as this will resonate well with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to handle multiple workloads. Mention specific examples from your past experiences that demonstrate your organisational skills and calmness under pressure.
Highlight Relevant Skills: In your application, clearly outline your experience with warranty parts and service, as well as your familiarity with invoicing and processing credit notes. This will show that you understand the responsibilities of the Service Controller role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Controller position.
How to prepare for a job interview at Allstaff
✨Showcase Your Scheduling Skills
Since the role involves scheduling maintenance and repairs, be prepared to discuss your previous experience in this area. Highlight specific examples where you successfully managed multiple tasks and ensured timely completion.
✨Demonstrate Excellent Communication
As a Service Controller, you'll need to communicate effectively with engineers and clients. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've handled customer queries or resolved issues in the past.
✨Stay Calm Under Pressure
The job requires handling multiple workloads, so be prepared to discuss how you manage stress and prioritise tasks. Share any strategies you use to maintain composure during busy periods or when faced with unexpected challenges.
✨Be Organised and Detail-Oriented
Organisation is key for a Service Controller. Bring examples of how you've kept track of jobs, parts, and invoices in previous roles. Mention any tools or systems you’ve used to stay organised and ensure efficiency.
