At a Glance
- Tasks: Provide top-notch customer support and handle enquiries with a friendly touch.
- Company: Join a small, welcoming team in East Kilbride.
- Benefits: Flexible hours, company events, and discounted food.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: Previous customer service experience preferred; strong communication skills a must.
The predicted salary is between 16800 - 18700 £ per year.
Overview
Allstaff Office Division are delighted to bring to the market the role of Customer Service Advisor for a company based in East Kilbride. They are a small, friendly team looking for the right person to fit in and grow with them. This role is fully on site and is 25 hours over day days. The hours and days to be worked are flexible.
Job Purpose
To provide efficient administrative and customer support within the organisation, ensuring that all customer enquiries, orders, and communications are handled professionally, accurately, and promptly. The role supports both the customer service and operations personnel, to maintain high levels of customer satisfaction.
Responsibilities
- Act as the first point of contact for customers via phone, email, and live chat.
- Process customer orders, quotations, and returns accurately and efficiently.
- Maintain and update customer records in CRM and database systems.
- Liaise with internal staff (sales, logistics, accounts, etc.) to resolve queries.
- Track deliveries, handle complaints, and follow up to ensure timely resolution.
- Prepare and send out invoices, statements, and correspondence as required.
- Support the management with administrative duties, including filing, reporting, and documentation.
- Assist in improving customer service processes and systems.
- Ensure compliance with company policies and GDPR regulations.
- Coordinate the stock and ensure timely supply of product samples to customers.
Skills and Qualities
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM or ERP systems preferred.
- Ability to multitask and prioritise under pressure.
- Positive, friendly attitude, team player, and customer-focused mindset.
Qualifications and Experience
- Previous experience in a customer service or administrative role is preferred.
- Experience in Import/Export of products would be useful, but not essential.
- National 5s (or equivalent) in English and Maths required, further education desirable.
- Experience in the window blinds, warehousing & distribution is an advantage.
Salary: £16,800 to £18,700 pro rata for 25 hours per week, depending on experience.
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back-office support.
Job Type
Contract
Benefits
- Company events
- Discounted or free food
- On-site parking
- Work Location: In person
Customer Service Administrator (Part time) in East Kilbride employer: Allstaff
Join a small, friendly team in East Kilbride as a Customer Service Administrator, where you will enjoy a flexible part-time schedule and the opportunity to grow within a supportive work culture. With benefits like discounted food and on-site parking, this role not only offers meaningful work but also fosters employee development and collaboration, making it an excellent choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Part time) in East Kilbride
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident when handling enquiries and complaints during the interview.
✨Tip Number 3
Don’t forget to highlight your organisational skills! Be ready to share examples of how we've managed multiple tasks or prioritised under pressure. This is key for impressing them with our ability to multitask.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up easily if needed.
We think you need these skills to ace Customer Service Administrator (Part time) in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your communication skills and any relevant customer service experience to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join our friendly team and how your background makes you a great candidate for this position. Keep it personal and engaging!
Show Off Your Organisational Skills:Since the role involves multitasking and keeping things organised, give us examples of how you've successfully managed multiple tasks in previous roles. This will help us see your potential in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allstaff
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer inquiries or resolved issues.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle a difficult customer or a complaint. This will show that you can think on your feet and are ready for the challenges of the job.
✨Highlight Your Organisational Skills
Since the role involves multitasking and managing various administrative duties, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
