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- Tasks: Lead aftermarket operations, ensuring timely processing of orders and customer enquiries.
- Company: Join Allstaff Recruitment, a trusted recruitment specialist in Bedfordshire.
- Benefits: Enjoy 25 days holiday, pension scheme, life assurance, and free onsite parking.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in customer service or operations support is essential; strong communication skills required.
- Other info: This is a full-time permanent role with a supportive work environment.
The predicted salary is between 28000 - 34000 £ per year.
We have an exciting opportunity for an Aftermarket Operational Lead based in Bedford to join one of our clients on a full-time permanent basis. Summary of the Aftermarket Operational Lead Salary: up to £34,000 per annum Location: Bedford Type of Contract: Permanent Hours: Monday – Thursday 8:15am – 4:45pm, Fridays 8:15am – 1:45pm Benefits: 25 days holiday, pension scheme, life assurance 4x, enhanced maternity/paternity leave, free onsite parking, employee assistance programme Responsibilities of the Aftermarket Operational Lead Oversee aftermarket operations, ensuring customer orders, service requests, spare parts, and warranty claims are processed accurately and on time. Act as the first point of contact for aftermarket enquiries, providing updates on order status, lead times, and service schedules while maintaining strong customer relationships. Coordinate with engineering, service, supply chain, and finance teams to resolve technical queries, support accurate invoicing, and ensure compliance with quality standards. Monitor warranty data, supplier performance, and customer feedback to identify quality issues, drive root cause analysis, and support continuous improvement initiatives. Prepare reports and KPIs on backlog, forecasting, supplier trends, and operational performance to support business planning and decision-making. Requirements for a successful Aftermarket Operational Lead Proven experience in customer service, order management, or operations support (ideally in an industrial or manufacturing environment). Strong organisational and time-management skills, with the ability to manage multiple priorities effectively. Acts with urgency, ownership, and accountability. Excellent communication and interpersonal skills with a strong customer focus. High attention to detail and accuracy in order processing, documentation, and reporting. Ability to identify and escalate quality issues promptly. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Problem-solving mindset with a drive for continuous improvement. Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors. Check out our website and
Aftermarket Operational Lead employer: Allstaff
Contact Detail:
Allstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Operational Lead
✨Tip Number 1
Familiarise yourself with the aftermarket operations specific to the industry. Understanding the nuances of customer service, order management, and warranty claims will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in aftermarket operations. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and examples of how you've driven continuous improvement in previous roles. This is crucial for demonstrating your fit for the Aftermarket Operational Lead position.
✨Tip Number 4
Showcase your proficiency in Microsoft Office Suite, particularly Excel, as it’s essential for reporting and data analysis in this role. Be ready to discuss how you've used these tools effectively in past positions.
We think you need these skills to ace Aftermarket Operational Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order management, or operations support. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Aftermarket Operational Lead role. Emphasise your ability to manage multiple priorities and your strong customer focus, while also showcasing your problem-solving mindset.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any experience you have with reporting and KPI preparation. Mention any previous roles where you acted as a point of contact for customer enquiries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allstaff
✨Showcase Your Customer Service Skills
As the Aftermarket Operational Lead, you'll be the first point of contact for customer enquiries. Be prepared to discuss your previous experience in customer service and how you've successfully managed customer relationships in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational and time-management skills. During the interview, share examples of how you've effectively managed multiple priorities and ensured timely processing of orders or service requests.
✨Highlight Problem-Solving Abilities
The company values a problem-solving mindset. Be ready to discuss specific challenges you've faced in previous roles and how you approached them, particularly in relation to quality issues or operational improvements.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office Suite is essential for this position. Brush up on your Excel skills and be prepared to discuss how you've used these tools in your previous roles to support reporting and data analysis.
