At a Glance
- Tasks: Assist in sales and customer service, handling calls and processing orders.
- Company: Join a dynamic team in a fast-paced export environment.
- Benefits: Gain valuable experience and develop your communication skills.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Build strong relationships while helping customers worldwide.
- Qualifications: Previous customer service experience and strong IT skills required.
The predicted salary is between 25000 - 32000 £ per year.
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.
Main Duties:
- Call handling from existing clients, inbound and outbound.
- Processing and confirming customer orders.
- Resolving customer queries and building strong relationships.
- Work closely with internal departments to ensure customer delivery targets are met.
- Arrange shipments to countries all over the world.
- Prepare and provide documents to customers in accordance with terms of shipments.
- Complete customs procedures, working with appointed routed agents and company operated services.
- Monitor orders from point of receipt through to delivery.
Key Skills Required:
- Proven work experience within a customer service role, preferably in a commercial environment.
- Ability to effectively manage customer expectations and sustain strong relationships.
- Excellent IT skills with a knowledge of MS Office.
- Good communication skills, accuracy, and attention to detail.
- Strong organisation skills with the ability to work on own initiative.
- Account Management experience would be beneficial but not essential.
Sales & Customer Service Administrator in Renfrew employer: Allstaff Team
Join a dynamic and supportive team as a Sales & Customer Service Administrator, where your contributions will directly impact our global export operations. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a stimulating environment that encourages innovation and strong relationships with both clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Administrator in Renfrew
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales & Customer Service Administrator in Renfrew
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled calls, resolved queries, and built relationships with clients. Use specific examples to demonstrate your skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your communication skills right from the start!
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the job description, especially around managing customer expectations and working with internal teams. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Allstaff Team
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss your previous experiences. Think about specific situations where you resolved a customer issue or built a strong relationship, as these examples will showcase your skills effectively.
✨Familiarise Yourself with Export Processes
Since the role involves export, it’s a good idea to understand the basics of international shipping and customs procedures. Research common challenges in this area and be prepared to discuss how you would handle them.
✨Show Off Your IT Skills
Make sure you’re comfortable with MS Office and any other relevant software. You might be asked about your experience with these tools, so have examples ready that demonstrate your proficiency and how they’ve helped you in past roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service strategies, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
