At a Glance
- Tasks: Coordinate international shipments and provide top-notch customer service.
- Company: Established logistics company near Renfrew with a supportive team.
- Benefits: Competitive hours, great work-life balance, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Be the vital link in global trade while enhancing customer satisfaction.
- Qualifications: Experience in export logistics or customer service is a must.
The predicted salary is between 30000 - 40000 € per year.
Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for a well-established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).
The Export Logistics & Customer Service Executive is responsible for coordinating international shipments while providing excellent customer and sales support. The role involves managing export documentation, liaising with freight forwarders and customers, tracking deliveries, resolving shipment issues, and ensuring smooth order fulfilment from order receipt through to final delivery. This position acts as a key link between customers, sales teams, warehouses, carriers, and logistics providers to ensure efficient export operations and high levels of customer satisfaction.
Key Responsibilities- Coordinate international shipments via air, sea, and road freight
- Prepare and process export documentation including:
- Commercial invoices
- Packing lists
- Bills of lading
- Export declarations
- Certificates of origin
- Liaise with freight forwarders, customs brokers, shipping agents, and carriers
- Track shipments and provide regular delivery updates
- Ensure compliance with export regulations and customs requirements
- Resolve shipping delays, customs issues, and transportation queries
- Maintain accurate shipment and logistics records
- Coordinate with warehouse teams to ensure timely dispatch of goods
- Act as the primary point of contact for customer enquiries
- Process customer orders accurately and efficiently
- Provide order status updates and delivery information
- Support the sales team with quotations, order processing, and account administration
- Handle customer complaints and resolve issues professionally
- Build and maintain strong customer relationships
- Assist with returns, credit requests, and after-sales support
- Maintain customer records within ERP/CRM systems
- Experience in export logistics, customer service, or sales support
- Minimum 24 months’ experience within export logistics, customer service, or sales support
- Knowledge of international shipping procedures and Incoterms
- Familiarity with export documentation and customs processes
- Strong communication and organisational skills
- Excellent attention to detail and problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and ERP/CRM systems
- Customer-focused and commercially aware
- Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
- Understanding of international cosmetic shipping restrictions
Export Logistics & Customer Service Executive in Renfrew employer: Allstaff Team
Join a well-established company near Renfrew as an Export Logistics & Customer Service Executive, where you will thrive in a supportive work culture that values teamwork and customer satisfaction. With a focus on employee growth, the company offers opportunities for professional development and a balanced work-life schedule, making it an excellent employer for those seeking meaningful and rewarding employment in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Export Logistics & Customer Service Executive in Renfrew
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Attend industry events or join online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its export processes. Be ready to discuss your experience with international shipping and customer service. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills in export logistics and customer service. Let’s get you that dream job!
We think you need these skills to ace Export Logistics & Customer Service Executive in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Export Logistics & Customer Service Executive role. Highlight your experience in export logistics and customer service, and don’t forget to mention any relevant skills like knowledge of international shipping procedures and export documentation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the job description, like managing export documentation or resolving shipment issues, to show us you’ve got what it takes.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to showcase your strong communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve effectively communicated with customers, sales teams, or logistics providers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Allstaff Team
✨Know Your Stuff
Make sure you brush up on your knowledge of export logistics and international shipping procedures. Familiarise yourself with key terms like Incoterms and the specific documentation required for exports. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries or resolved issues in the past. Highlight your ability to build strong relationships and maintain a customer-focused approach.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with shipment delays or customs issues. Think through how you would handle these scenarios and be prepared to discuss your problem-solving strategies. This will demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s logistics processes, their approach to customer service, or how they handle challenges in export operations. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
