At a Glance
- Tasks: Be the friendly voice for customers, handling calls and resolving queries.
- Company: Join a customer-focused team in a supportive environment.
- Benefits: Part-time hours with flexibility and a permanent position.
- Other info: Opportunity for growth and occasional extra hours to cover holidays.
- Why this job: Make a difference by providing excellent service and building customer relationships.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 12 - 15 £ per hour.
Allstaff Office Division are delighted to bring to the market the role of Customer Services Agent (Part-Time). Our client based in Renfrew pride themselves in their excellent customer service and are now seeking an additional member for their team. This role is based within our Customer Services department and offers the following working pattern: Wednesday, Thursday & Friday, 08:30am – 5:00pm (30-minute lunch break), 24 hours per week.
Customer Services Duties
- Manage incoming and outgoing calls with a professional telephone manner
- Collect, record, and maintain accurate customer and order details
- Provide accurate and valid information in response to all customer queries
- Manage and resolve customer complaints
- Undertake a variety of administrative tasks
- Develop stock and product knowledge to assist with customer queries and order processing
- Serve customers in a friendly and professional manner with a strong customer service focus
- Update customer accounts with accurate transaction and order details
Candidate Requirements
- The successful candidate will ideally have experience in a customer service environment and will possess:
- Excellent listening and communication skills
- Strong attention to detail
- A customer-focused approach
- Confidence working independently and as part of a supportive team
- Essential Microsoft Outlook and email skills
- Previous customer service experience of at least 12 months
This is a part-time permanent position. Flexibility in working hours to meet customer demand, along with the ability to work additional hours occasionally to cover team holidays, is essential.
Customer Services Agent in Inchinnan employer: Allstaff Team
Allstaff Team in Thornliebank offers a supportive work environment where employees can thrive and develop their skills in assembly operations. With flexible working hours and the potential for permanent employment after just 10 weeks, this role provides an excellent opportunity for growth and stability. The company values teamwork and encourages a culture of collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
