At a Glance
- Tasks: Coordinate service requests and ensure outstanding customer experiences in a fast-paced environment.
- Company: Join a supportive team at a leading service provider near Blantyre.
- Benefits: Enjoy competitive salary, 33 days leave, bonuses, and online learning opportunities.
- Other info: Hybrid working available after probation; great career growth potential.
- Why this job: Make a real impact by delivering exceptional customer service and improving processes.
- Qualifications: 12 months experience in customer service or helpdesk roles required.
The predicted salary is between 30000 - 40000 £ per year.
Allstaff Office Division are delighted to bring to the market the role of Service Helpdesk Coordinator based near Blantyre.
Due to the location of the company own transport is an advantage.
This is a full time permanent role hours are Monday to Friday, 7:30am – 4:30pm (1-hour lunch), 40 hours per week.
There is option of hybrid working (3 days in office, 2 at home) after successful probationary.
Our client is looking to recruit an experienced Service Helpdesk Coordinator to join their busy service team.
This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer experience.
Working as part of a supportive team, you will play a key role in coordinating service requests, communicating with customers and engineers, and ensuring service activities are managed efficiently from start to finish.
Key Responsibilities
- Accurately log service requests using the internal service management system within agreed timescales.
- Update customer portals and ensure all information is accurate and up to date.
- Respond professionally to customer and engineer enquiries by telephone and email.
- Liaise with internal departments to ensure service issues are resolved promptly.
- Prioritise multiple tasks while maintaining excellent attention to detail.
- Support colleagues to ensure service delivery targets and customer expectations are consistently achieved.
- Contribute to continuous improvement initiatives and support business management processes.
- Maintain high standards of customer service at all times.
Experience Required
- A minimum of 12 months’ experience in a customer service, helpdesk, service desk or service coordination environment.
- Experience working within a fast‑paced, high-volume environment.
- Strong organisational skills with the ability to manage competing priorities.
- Excellent verbal and written communication skills.
- Good IT skills with confidence using multiple software systems simultaneously.
- A proactive approach to problem solving and delivering excellent customer service.
- Previous experience within engineering, maintenance or facilities management would be advantageous but is not essential.
Skills & Attributes
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- The ability to remain calm under pressure.
- A positive, team-focused attitude.
- A proactive and organised approach to workload management.
- A commitment to providing exceptional customer service.
Benefits
- Competitive salary.
- 33 days annual leave including Bank Holidays, increasing with service.
- Annual salary review.
- Company bonus scheme.
- Enhanced sick pay.
- Life assurance.
- Employee Assistance Programme.
- Online learning and development opportunities.
- Employee discount platform.
- Complimentary tea, coffee and fresh fruit.
If you are interested in this Service Helpdesk Coordinator role then we encourage you to apply for this opportunity or contact us directly.
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Service Helpdesk Coordinator in Blantyre employer: Allstaff Team
Allstaff Team in Thornliebank offers a supportive work environment where employees can thrive and develop their skills in assembly operations. With flexible working hours and the potential for permanent employment after just 10 weeks, this role provides an excellent opportunity for growth and stability. The company values teamwork and encourages a culture of collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
