Business Support Hub Team Lead

An exciting role involving leading the Business Support Hub of Administrative Assistants providing administrative support to Allspring’s international business and being the Executive Assistant to the International CEO based in London. This role will report to the International Business Manager with a dotted reporting line to the Senior Business Manager of the CEO Office (relating to the administrative elements of the International CEO coverage). We currently operate in a hybrid working model, whereby you will be required to work in-office 4 days per week.

Location(s): London, UK.

Responsibilities

• Lead the Business Support Hub that covers administrative support for the London and International group of key stakeholders in key areas, being travel and expenses (using Concur system); diary management and scheduling; stationery and office management supplies; organising internal and external events.
• Effectively manage a team of two Administrative Assistants and drive the right balance and collaboration of work and responsibilities across the Business Support Hub to ensure fair and effective distribution of work within the team.
• Support administrative assistants in their training and development to provide excellent all-round support to the business.
• Collaborate effectively with stakeholders in the U.S., EU and APAC and ensure homogeneity across all EAs.
• Performance management process for team (goal setting, performance management, year-end reviews).
• Liaise with Office Management vendors in the UK to cover the required office maintenance and meeting health and safety requirements and work with U.S. lead on office/infrastructure related aspects on a timely basis.
• Ensure administrative support cover to other business units in times of absence.
• Educate colleagues on BAU processes (room booking, visitor booking, printing).
• Liaise with other associates to develop and/or improve administrative processes and systems.
• Facilitate efficient operations within the various business units.
• Ownership and ensuring correct implementation of admin processes and procedures across associates and wider employee group.
• Any other tasks as may be reasonably required.

Executive Assistant responsibilities to the Head of International

• Manage travel bookings and arrangements (including visa applications, international flights and accommodation bookings).
• Manage expenses (Concur and AMEX portals).
• Proactive diary management, coordinating meetings, room bookings and conference calls across multiple time zones.
• Management of visitors (preparing for and welcoming their visitors).
• Preparation of materials/resources required for internal/external meetings.
• Any other tasks as may be reasonably required.

Qualifications

Required Qualifications

• Proven experience and ability to use Concur system for travel and expenses.
• Proven team/people management experience.
• Proficiency in Microsoft 365 suite (MS Outlook, Word and PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to multi-task and work well under pressure.
• Attention to detail and proven organisational skills.
• Comfortable working with individuals at all organisational levels, internally and externally.
• Discretion in handling confidential business matters.

Preferred Qualifications

• Previous administrative experience within Financial Services desirable.
• Language skills desirable (Italian, German and/or French).

Compensation Disclosure

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, colour, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.