At a Glance
- Tasks: Support internal systems, assist clients, and troubleshoot issues in a collaborative team.
- Company: Allsop, a leader in cloud-based business technology solutions for over 20 years.
- Benefits: Hands-on experience, mentoring, and access to learning resources for career growth.
- Other info: Opportunities for career development into QA Analyst or Software Developer roles.
- Why this job: Join a dynamic team and make a real impact on client success and technology solutions.
- Qualifications: No formal experience needed; ideal for recent graduates or students on placement.
The predicted salary is between 19350 - 23650 £ per year.
As a Support Analyst, your behind-the-scenes work keeps systems running, data flowing, and questions answered, supporting smoother operations and smarter decisions. We are Allsop, a leading provider of cloud-based business technology solutions for over 20 years, offering innovative web and mobile solutions that break through technology barriers and support the real needs of our clients worldwide.
Innovative: We are pioneers, constantly seeking creative solutions to improve our products, processes, and services, making working lives better. We're always ready to support and assist our clients, colleagues, and partners, going the extra mile to improve their working lives. We are committed to our responsibilities and take ownership of our actions to deliver high-quality solutions and service.
Respectful: We treat everyone with courtesy, empathy, and professionalism, building trust and collaboration to enhance working lives. Backed by our guiding principles, we deliver excellence for others, lead in technology to the point of disruption, and always stay agile, empowering clients across sectors such as food and beverage, wholesale distribution, specialist retail, veterinary, e-commerce, and construction-related services.
As a Support Analyst, you’ll help ensure the smooth running of internal systems, support Product Development teams by helping deploy, monitor, and investigate issues with our solutions, and liaise with Clients to ensure we are delivering value to their businesses. You will be part of a collaborative team that supports multiple business functions. This role offers hands-on experience, learning opportunities, and the chance to see how technology and data power great service, along with support or mentoring from more experienced team members.
- Support the development and ongoing maintenance of internal business tools and solutions.
- Assist with managing user access controls and supporting compliance-related activities across internal systems and tools.
- Help Client Success Representatives resolve issues by conducting technical triage, data investigation, or coordination with developers.
- Investigate and analyse data to support the resolution of customer queries.
- Work closely with project teams to support the design, testing, and rollout of new features and processes.
- Act as an initial point of triage for incoming client support tickets, ensuring issues are logged accurately, categorised correctly, and prioritised in line with agreed processes.
- Maintain high-quality written communication in all client-facing updates, ensuring responses are professional, accurate, and aligned with internal service standards.
Systems & Platforms: Case management systems - Autotask, Microsoft Excel, Azure DevOps, Microsoft Azure, Azure Cosmos, Azure Storage Accounts, Azure SQL Databases.
Languages & Tools: SQL and Azure Fabric.
Technical Skills: Ability to read and understand existing codebases to support troubleshooting, analysis, and collaboration with development teams. Microsoft Teams, SharePoint, Slab.
No formal experience required, but some exposure to operations, IT, or business analysis is desirable. Suitable for recent graduates, apprentices, or students on a placement year. Comfortable working collaboratively in an agile environment.
Career Development: QA Analyst or Software Developer, Implementation Consultant.
We support growth with access to a learning and development hub and encouragement and support for external training and certifications.
Remote Support Technician employer: Allsop
At Allsop, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Support Technician, you'll benefit from hands-on experience and mentorship from seasoned professionals, all while contributing to meaningful projects that enhance our clients' operations. Our commitment to employee growth is reflected in our learning and development hub, ensuring you have the resources to advance your career in a supportive environment.
