At a Glance
- Tasks: Lead a dynamic hire desk team and drive revenue growth while delivering top-notch customer service.
- Company: Join a growing company with a focus on career development and team success.
- Benefits: Competitive salary, generous incentives, 20 days annual leave, and fun office events.
- Other info: Convenient office location near Handforth Train Station with excellent growth opportunities.
- Why this job: Make a real impact by leading a team in a fast-paced, rewarding environment.
- Qualifications: Experience in the hire industry, strong customer service skills, and a positive attitude.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced and commercially driven Senior Hire Desk Controller to lead our busy hire desk operation. This is a key role within the business where you will manage a team, drive revenue growth, deliver exceptional customer service, and take ownership of the end-to-end hire process. You will play a pivotal role in developing new and existing customer relationships while ensuring operational efficiency and accuracy. You will directly manage and motivate your team, with clear accountability for their performance. You will be expected to monitor, analyse, and directly report key figures from your team (including revenue, conversion rates, budget tracking, and order volumes) to senior management on a regular basis.
Key Responsibilities
- Lead and develop the hire desk team, providing coaching, support, and performance management.
- Handle all telephone enquiries and orders, delivering accurate information on our equipment range and availability.
- Take a 360 degree commercial approach – identifying opportunities to win new clients and converting prospects into regular, high-value customers.
- Build strong relationships with customers through proactive advice, problem-solving, and excellent service.
- Process orders accurately on the company software, manage pre- and post-hire administration, and ensure all extras are correctly invoiced in liaison with the accounts team.
- Organise deliveries and collections efficiently working to ensure customers are updated and satisfied at every step.
- Monitor team performance and directly report figures and commercial insights to management.
- Identify cross-selling and up-selling opportunities to maximise revenue per hire.
- Build and develop strong supplier relationships, benchmark performance and formalise agreements where required across waste and hire sectors.
Key Skills & Experience
- Proven track record in a similar role within the plant, tool, or equipment hire industry.
- Strong commercial understanding of how revenue is generated in the hire sector.
- Excellent customer service skills with a natural focus on increasing sales and building long-term relationships.
- Ability to multitask, work quickly and accurately under pressure.
- Proficient IT skills, including strong working knowledge of MS Office (particularly Outlook and Excel).
- Good level of numeracy and literacy.
- Strong team player who can also work on their own initiative.
- Positive, ‘can do’ attitude.
What We Offer
- Excellent salary, negotiable based on experience.
- Multiple 'opportunities to earn' with target and KPI's built around the team with a strong generous incentive structure for OTE.
- Transparent, strong career development opportunities within a growing company.
- 20 days’ annual leave plus bank holidays increasing with length of service.
- Office-based role – conveniently located just a short walk from Handforth Train Station.
- Summer and Christmas parties.
If you are a commercially minded hire professional who thrives in a fast-paced environment and enjoys leading a team to deliver results, we would love to hear from you.
Senior Hire Desk Contoller in Wilmslow employer: Allshaw Hire
Join a dynamic and supportive team as a Senior Hire Desk Controller, where your leadership will drive revenue growth and enhance customer relationships in a thriving hire desk operation. With excellent salary packages, generous incentives, and clear career development pathways, our company fosters a positive work culture that values teamwork and individual initiative. Located conveniently near Handforth Train Station, we also celebrate our successes with summer and Christmas parties, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hire Desk Contoller in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allshaw Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allshaw Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Hire Desk Contoller in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allshaw Hire:Your cover letter is your chance to shine! Tell us why you want to work at Allshaw Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allshaw Hire!
How to prepare for a job interview at Allshaw Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
