At a Glance
- Tasks: Support daily operations and ensure smooth service delivery in property management.
- Company: Join AllSet Services Ltd, a growing player in the holiday rental industry.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a team that makes holiday homes guest-ready and enhances client satisfaction.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
About AllSet Services Ltd
AllSet Services Ltd aims to provide high-quality property management and changeover services to the holiday rental industry in the United Kingdom, initially focusing on Kent, East Sussex, and South-East London. We will work closely with property owners and short-term rental operators to ensure homes are guest-ready, compliant, and maintained to a consistently high standard. As our business grows, we are looking for a highly organised and proactive Business Support Officer to help keep our operations running smoothly.
Role Overview
The Business Support Officer will provide essential administrative, operational, and customer support across the business. This role is central to ensuring efficient day-to-day operations, excellent client communication, and accurate record-keeping. You will work closely with the business owner, cleaning and maintenance teams, and external partners to support service delivery and business growth.
Key Responsibilities
- Day-to-day management of the operations teams, including cleaning and property maintenance professionals
- Maintain accurate records and documentation
- Assist with scheduling, coordination, and tracking of property changeovers and services
- Support invoicing, purchase orders, and basic financial administration
- Help implement and improve internal processes and systems
Client & Partner Support
- Act as a point of contact for property owners and service suppliers via email and phone
- Respond to enquiries promptly and professionally
- Support onboarding of new properties and clients
- Liaise with cleaners, contractors, and service providers to ensure smooth operations
General Business Support
- Prepare reports, schedules, and management information as required
- Support ad-hoc projects and business initiatives
- Provide cover and assistance across the business during busy periods
Skills & Experience
Essential
- Strong organisational and time-management skills
- Good people skills, with a demonstrated track record managing diverse teams
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities
- Professional, reliable, and proactive approach
Desirable
- Experience in property management, hospitality, facilities management, or short-term rentals
- Experience in a small business environment
- Basic finance experience
Personal Attributes
- Calm and solution-focused under pressure
- Comfortable working independently and as part of a team
- Quality-of-service mindset
- Flexible and willing to adapt as the business grows
Application Process
To be considered, applicants must submit:
- A current CV.
- A covering letter (maximum 300 words) explaining why they are interested in the role.
- Responses (maximum 200 words each) to the following questions:
- Describe an operational process that you improved in a previous role. What changes did you make and what was the outcome?
- Give an example of a time when you coordinated multiple staff members, contractors or suppliers to deliver work within a deadline. What challenges did you face and how did you resolve them?
- This role requires occasional evening and weekend working to support business operations. Please confirm that you are able to meet this requirement and explain how your previous experience has prepared you for this aspect of the role.
Applications that do not include all of the requested information, or which do not clearly demonstrate that the essential requirements have been met, may not be progressed. We are committed to appointing the candidate whose experience, skills and approach best match the requirements of this role. We encourage applications from individuals who meet the essential criteria.
Business Support Officer employer: AllSet Services Ltd
AllSet Services Ltd is an exceptional employer, offering a dynamic work environment where employees can thrive in the fast-paced holiday rental industry. With a strong focus on professional development and a supportive team culture, the Business Support Officer role provides opportunities for growth while ensuring that operations run smoothly across Kent, East Sussex, and South-East London. Employees benefit from flexible working arrangements and the chance to make a meaningful impact in a growing company dedicated to high-quality service delivery.
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We think this is how you could land Business Support Officer
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We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at AllSet Services Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at AllSet Services Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with AllSet Services Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
