At a Glance
- Tasks: Be the first point of contact for those seeking support and guidance.
- Company: Join ONSIDE, a charity making a real difference in people's lives.
- Benefits: Enjoy 26 days holiday, pension scheme, and a supportive work environment.
- Other info: Flexible hours and tailored training provided in a dynamic team setting.
- Why this job: Make a meaningful impact while helping vulnerable individuals access vital services.
- Qualifications: Empathy, communication skills, and experience with children or vulnerable adults preferred.
The predicted salary is between 25000 - 27000 £ per year.
Make a difference from the very first conversation.
About the role
Join ONSIDE and step into a meaningful position as an SPA Practitioner. Our Access Hub is the vital ‘front door’ to the charity for all our services, and you will be the very first point of contact for children, young people, families and vulnerable adults reaching out for support. This position is available to either be Worcester or Hereford based. No two days are the same. One moment you may be making initial contact with someone new to our services; the next, you could be triaging a young person or vulnerable adult in need, assessing proportionate risk and safeguarding concerns, or processing referrals and guiding people towards the right support both within and beyond ONSIDE. It’s a busy and rewarding environment where a warm, calm, and engaging approach truly makes a difference. You’ll work in a fast‑paced, supportive environment where a warm and engaging approach is essential. The role can be emotionally challenging, but it’s also incredibly rewarding. We’ll provide full, tailored training to help you listen effectively, carry out triage, match people to the right support, and handle sensitive information confidently using our bespoke database. You’ll be part of an experienced team that offers immediate support where needed and works closely with both our Community Mental Health teams and the wider ONSIDE team.
We particularly welcome applications from people with lived experience of neurodiversity, as well as parents, carers, and family members of neurodivergent children and young people. We believe lived experiences strengthen our services and helps us to deliver more inclusive, person‑centred support.
- 26 days annual holiday + Bank Holidays
- Pension Scheme
- Company Sick Pay Scheme (after qualifying service)
- Additional Maternity & Paternity Pay (after qualifying service)
- 24/7 Employee Assistance Programme
- Access to premium Calm App
- Employee Engagement Forum to ensure our employee’s voices are heard!
- Your ‘Birthday Day’ Off
- Supportive working environment & good work/life balance culture
- Support with continuous professional development
Who are we looking for?
We’re seeking someone who is both professional and kind, with a naturally empathetic approach. You’ll ensure every enquiry, referral, and request for information is handled with compassion, clarity, and efficiency. Building rapport with parents, carers, young people, vulnerable adults and professionals will come naturally to you. You’ll ideally have experience working with children and young people or vulnerable adults, particularly in a behavioural change, support, or wellbeing context. You’ll be passionate about helping them access the right support to improve their lives and can identify individual needs, triage effectively, and ensure each person is matched to the most suitable service. Experience in a customer‑focused environment would be beneficial, along with confidence using Microsoft and ICT systems, with the ability to process sensitive personal data accurately and securely. We’re looking for a team player who is self‑motivated, a clear communicator, and highly organised. Flexibility is essential, as you’ll need to adapt to the changing needs of the service and wider organisation.
Someone like you? If you embrace difference and operate with integrity. If you are committed to fairness and justice. If you are creative in your approach, can think around problems and find new ways to solve them. These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too. Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!
At ONSIDE we’re committed to building a diverse, inclusive, and equitable organisation where everyone feels valued and supported. If you’re passionate about our mission and excited by this role, but don’t meet every requirement, we still encourage you to apply — you could be just the right person to help us make a real difference.
As part of our commitment to fairness and equity, we don’t negotiate starting salaries. We operate a clear and transparent pay structure to ensure consistency and equal opportunity for everyone.
Want to know more? Please get in touch with Rebekah Harris, Access Hub Manager, by email rebekah.harris@onside-advocacy.org.uk. ONSIDE reserve the right to withdraw this vacancy before the closing date.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Single Point of Access (SPA) Practitioner in Worcester employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Single Point of Access (SPA) Practitioner in Worcester
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Allscreens Nationwide Ltd, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Allscreens Nationwide Ltd. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Allscreens Nationwide Ltd's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Single Point of Access (SPA) Practitioner in Worcester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Allscreens Nationwide Ltd. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Allscreens Nationwide Ltd.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Single Point of Access (SPA) Practitioner at Allscreens Nationwide Ltd.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Allscreens Nationwide Ltd that you're ready to hit the ground running in the Single Point of Access (SPA) Practitioner role.
