Receptionist/ Administrator 22hrs and 15 minutes per week in Worcester

The purpose of the role is to:

• Maintain and monitor the practice appointments and recalls systems.
• Process personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
• Process and distribute incoming (and outgoing) mail.
• Take messages and pass on information.
• File and retrieve paperwork.
• Proactively call and recall patients by letter, text and telephone.
• Perform computer data entry/data allocation and collation; process and record information in accordance with centre procedures.
• Initiate contact with and respond to requests from patients, other team members, and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Deal with clinical samples and waste.
• Provide clerical assistance to practice staff as required, including filing, photocopying, and scanning.
• Order, re-order, and monitor stationery and other supplies.
• Provide refreshments for staff and visitors as required.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, centre staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the centre may only be divulged to authorised persons in accordance with the centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety: The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the centre Health & Safety Policy, to include:

• Using personal security systems within the workplace according to centre guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with centre procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.

Personal/Professional Development: The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality: The post-holder will strive to maintain quality within the centre, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload, and resources.

Communication: The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services: The post-holder will:

• Apply centre policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards, and guidelines will affect own work.
• Participate in audit where appropriate.

Additional Information: Appraisal interval annual main review NHS Pension Scheme eligibility. This Job Description is not intended to be exhaustive. It may be subject to a periodic review and amendment in consultation with the post holder.