Junior Digital Automation Developer in Worcester

Reporting to the Software Development & System Integration Manager, the post holder will support the development, testing, deployment and maintenance of Robotic Process Automation (RPA) and low code automation solutions across Worcestershire Acute Hospitals NHS Trust. The role is suitable for an individual with some basic knowledge of coding and/or exposure to RPA or low code tools, who is looking to develop practical experience within a structured Automation and AI team. The post holder will work under close supervision, following defined standards and procedures, contributing to digital transformation initiatives that improve efficiency, quality and safety of Trust services.

KEY DUTIES:

• Working from a specification to develop and configure RPA workflows and low code applications using Microsoft Power Automate and Power Apps.
• Undertake unit testing, system testing and support user acceptance testing of automation solutions.
• Diagnose and resolve routine faults and performance issues, escalating more complex issues appropriately.
• Maintain technical documentation, process maps and support materials in line with Trust standards.
• Use Jira (or equivalent tools) to manage tasks, defects, enhancements and sprint activities.
• Work within an Agile delivery environment, contributing to stand ups, sprint planning, reviews and retrospectives.
• Support the use of deployment pipelines for testing and releasing automations, following agreed procedures and guidance.
• Support the deployment and monitoring of live automations to ensure reliability and compliance.

GENERAL DUTIES:

• Actively participate in training and continuous professional development related to RPA, AI and digital technologies.
• Contribute ideas for service improvement and increased automation opportunities.
• Carry out any other reasonable duties consistent with the level of responsibility of the post.
• Support colleagues in the RPA team with straightforward queries and tasks, escalating where needed.
• Work with colleagues to ensure automations and digital solutions are developed in a way that supports information governance, cyber security, UK GDPR and safe handling of patient or staff data.
• Recognise when a process may have clinical safety, information governance or security implications and escalate appropriately to senior team members.
• Support the development and maintenance of simple automations and digital solutions that may interact with APIs, web services or webhook-based processes, under supervision.

COMMUNICATION & RELATIONSHIP SKILLS

• Communicate effectively with technical and non-technical stakeholders.
• Produce clear written documentation and updates.
• Build effective working relationships within the Digital Directorate and wider Trust.
• Work collaboratively with other team members and contribute to a supportive team environment.

KNOWLEDGE, TRAINING & EXPERIENCE

• Degree (or equivalent experience) in IT, Computer Science, Digital Technologies or a related subject.
• Working knowledge of coding or scripting concepts.
• Experience or exposure to RPA or low code development, particularly Microsoft Power Automate and Power Apps.
• Knowledge of Python or C# is desirable.
• Knowledge of SQL and relational databases (e.g. SQL Server) is desirable.
• Aware of AI enabled tools such as Microsoft Copilot or automation agents is beneficial.

ANALYTICAL & JUDGEMENTAL SKILLS

• Ability to analyse system workflows and translate them into logical automation steps.
• Ability to assess issues, identify solutions and decide when escalation is required.

PLANNING & ORGANISATIONAL SKILLS

• Ability to manage own time and workload to meet agreed deadlines.
• Attend sprint meetings to report progress or raise issues.

PHYSICAL SKILLS

• IT operation and well-developed keyboard skills.

RESPONSIBILITY FOR PATIENT / CLIENT CARE

• Contact with patients will be incidental only.

RESPONSIBILITY FOR FINANCIAL & PHYSICAL RESOURCES

• Responsible for the safe and appropriate use of Trust IT systems, licences and equipment associated with automation development.

RESPONSIBILITY FOR HUMAN RESOURCES

• No line management responsibility; may provide guidance to more junior staff or students where required.

RESPONSIBILITY FOR INFORMATION RESOURCES

• The post holder is responsible for the design, development, maintenance and support of automated processes and low-code applications which process, store and transfer organisational data. This includes ensuring the accuracy, integrity, security and availability of data within automation solutions, in line with Trust information governance policies, data protection legislation and digital standards.

RESPONSIBILITY FOR RESEARCH & DEVELOPMENT

• Expected to keep up to date with developments in RPA, low code platforms, AI and digital best practice and apply learning to the role.

FREEDOM TO ACT

• Works with a degree of autonomy within clearly defined policies, standards and procedures, referring complex matters to senior colleagues.

PHYSICAL EFFORT

• Desk based, IT working.

MENTAL EFFORT

• Frequent concentration required when developing, testing and supporting automation solutions.

EMOTIONAL EFFORT

• Little exposure to distressing circumstances.

WORKING CONDITIONS

• Office based with home working in line with Trust policy.