Apprentice - Administration and Clerical Assistant | The Royal Wolverhampton NHS Trust

The post holder will be responsible for the following:

• To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame.
• Attend all of the training sessions for the programme whenever necessary.
• Undertake any necessary homework during the length of the course.
• To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.
• An Apprentice is expected to expand and broaden their skills and abilities, operating under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.
• To always operate within the local Standard Operating Procedures relevant to the area of work.
• To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.
• To assist and/or deal with enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
• To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
• To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
• To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
• To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
• Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.
• Become familiar with and comply with all health and safety regulations, Trust policies and procedures and incident reporting.
• Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.
• Any other adhoc duties as and when required in line with service needs and commensurate within this training position.
• Assist the administration team with greeting visitors to the department and notify the appropriate member of staff.
• To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.
• To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.
• To always maintain the rules relating to patient confidentiality.