At a Glance
- Tasks: Assist customers, manage bookings, and ensure top-notch service in a busy automotive environment.
- Company: Reputable family-run service centre in Woking with a supportive team culture.
- Benefits: Competitive salary, no weekend work, ongoing training, and career growth opportunities.
- Other info: Modern facilities with a focus on professional development and teamwork.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Customer service skills and a positive attitude; automotive experience is a plus.
The predicted salary is between 40000 - 40000 £ per year.
We are recruiting on behalf of our client, a well-regarded family-run service centre in Woking, seeking a dedicated Service Advisor to join their team.
This role is ideal for a motivated professional with a passion for delivering outstanding customer service and working within a reputable automotive environment.
The successful Service Advisor will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained at all times.
Benefits for the successful Service Advisor
- Competitive salary between £34,000 and £40,000 per annum, based on experience
- Monday to Friday working hours, with no weekend work
- Supportive team environment within modern, well-equipped facilities
- Ongoing training and professional development opportunities
- Long-term career growth prospects within a growing family business
- Company pension scheme and sick pay scheme
- 21 days annual leave plus bank holidays
Duties of the Service Advisor
- Greet and assist customers at reception in a friendly and professional manner
- Book customer vehicles into the workshop and manage diary appointments using bespoke IT systems
- Discuss vehicle concerns and repair options with customers
- Prepare accurate estimates and obtain customer approval prior to work commencement
- Liaise with technicians to monitor vehicle progress and ensure timely completion
- Manage workshop workflow and update customers throughout the repair process
- Order parts, manage warranty claims, and handle returned parts
- Prepare invoices and process payments accurately
- Arrange loan vehicles to support customer satisfaction
- Identify additional maintenance opportunities to support business growth
- Contribute to the overall customer experience and service quality
Requirements
- Proven experience as a Service Advisor or similar role within the automotive industry is preferred but not essential
- Excellent customer service and communication skills
- Organisation and attention to detail with strong problem-solving abilities
- Ability to work efficiently in a busy environment under pressure
- Comfortable working with computer systems and workshop management software
- Reliable with a positive attitude and professional approach
- Proactive team player committed to developing a career within the automotive trade
If you are passionate about delivering exceptional customer service and seek to further your career as a Service Advisor, this opportunity represents an excellent step forward.
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Service Advisor in Woking employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
