At a Glance
- Tasks: Support vulnerable residents by managing financial assessments and client communications.
- Company: Join Hampshire County Council's friendly and inclusive team.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong admin skills, attention to detail, and good communication abilities required.
The predicted salary is between 25186 - 26244 £ per year.
Join our Financial Assessments and Benefits Team as a customer-focused and organized Senior Administrative Assistant and help support some of Hampshire's most vulnerable residents. As part of our friendly and supportive team, you'll play a vital role in administering financial assessments that determine how much clients are required to contribute towards the cost of their care services. Combining strong administrative skills with attention to detail and excellent customer service, you'll help ensure that assessments are processed accurately, efficiently and sensitively.
What you'll do:
- Contact clients by phone and email to book appointments for a team of Assessment Officers.
- Process financial assessment information, ensuring forms and supporting evidence are complete, accurate and recorded in compliance with General Data Protection Regulation and Data Protection Act requirements.
- Create, maintain and update electronic client records throughout the assessment journey.
- Communicate with clients and colleagues by phone, email and in writing, providing clear information and resolving queries.
- Record and communicate assessment outcomes, ensuring information is accurately maintained across care and financial systems.
- Support service delivery through monitoring officer safety, assisting with reassessments and contributing to continuous improvement initiatives.
What we’re looking for:
- A good standard of education, including GCSE Maths and English at Grade A* to C or 9 to 4, or equivalent, or numeracy and literacy to an equivalent standard.
- Strong administrative, organisational and workload management skills, with the ability to meet deadlines in a busy environment.
- Good Microsoft Office, Teams and general IT skills, with confidence using digital systems and technology.
- Excellent attention to detail and the ability to handle sensitive and confidential information appropriately.
- Clear verbal and written communication skills, with a customer-focused and professional approach.
- Ability to work independently and collaboratively, remaining calm under pressure and committed to achieving high standards.
Why join us:
- Join a friendly, inclusive and supportive team that values everyone's contribution.
- Develop your career in administration, finance and adult social care.
- Make a genuine difference by supporting Hampshire residents to access essential care services.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Proud member of the Disability Confident employer scheme.
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