Shared Cross-Network PCN Administrator in Wigan

Key Responsibilities

• Administrative Support
  • Provide comprehensive administrative support to PCN Senior Leads across the borough.
  • Support the organisation and coordination of PCN-wide activities and programmes.
  • Maintain accurate and up-to-date records, trackers, and documentation.
  • Assist with data entry, reporting, and information management as required.
• Meeting Coordination & Support
  • Organise and coordinate meetings, including scheduling and diary management.
  • Preparing and distributing agendas.
  • Collating and circulating papers.
  • Attend meetings where required and take accurate minutes and action logs.
  • Track and follow up on actions.
  • Maintain forward plans and meeting schedules across PCNs.
• Communication & Stakeholder Support
  • Act as a point of contact for PCN-related administrative queries.
  • Support communication between PCN Senior Leads, PCN Managers, PCN Clinical Directors, GP practices, and wider system partners (e.g. community services, ICB teams).
  • Draft and circulate communications on behalf of PCNs.
• BECCOR Contract Administrative Support
  • Provide administrative support to the delivery and oversight of the Greater Manchester BECCOR contract across Wigan Borough.
  • Maintain documentation, trackers, and reporting aligned to BECCOR requirements.
  • Support coordination of meetings, updates, and communications related to BECCOR delivery.
  • Assist with monitoring performance, milestones, and actions linked to the contract.
  • Support with accurate and timely collation of information for reporting and assurance processes.
• Governance & Compliance Support
  • Support the maintenance of governance documentation, including policies, terms of reference, and registers (e.g. risk, actions).
  • Ensure documentation is stored and managed in line with information governance requirements.
• System & Process Support
  • Support the use of digital systems (e.g. MS Teams, shared drives, clinical/admin systems where appropriate).
  • Contribute to improving administrative processes and efficiencies across PCNs.
  • Support audit and assurance processes where required.
  • Perform any additional duties as reasonably requested to support the needs of the PCNs as requested by your line manager.

Person Specification

• Essential
  • Previous experience in an administrative role.
  • Strong organisational and time management skills.
  • Experience of minute taking and meeting coordination.
  • Excellent written and verbal communication skills.
  • Ability to work across multiple teams and priorities.
  • Good IT skills (e.g. Microsoft Office, Teams, Outlook).
• Desirable
  • Experience working in primary care, NHS, or PCN environment.
  • Understanding of PCN structures and services.
  • Experience supporting governance processes.

Key Skills & Attributes

• Highly organised and detail-oriented.
• Able to work independently and as part of a team.
• Professional, reliable, and adaptable.
• Able to manage confidential and sensitive information.
• Proactive and solution-focused approach.

Working Relationships

• PCN Senior Leads, PCN Managers and Clinical Directors across Wigan Borough.
• GP Practices and Practice Managers.
• PCN clinical and non-clinical staff.
• Wider system partners (ICB, community providers, VCSE).

Additional Information

• The role may require travel across Wigan Borough.
• Flexibility may be required to support meetings outside standard hours (e.g. evenings).
• Training and development opportunities will be provided.