The purpose of the post is to staff the visit centre, creating and maintaining welcoming environment and to meet and greet all visitors to the establishment. The post holder will provide information, practical advice emotional support to visitors where necessary, to ensure prisoners’ children, families and visitors are able to maintain positive and supportive relationships to throughout the custodial sentence and prepare effectively for release and resettlement.
Accountability: POPS’ Family Engagement Lead
Main Tasks:
Work on a shift pattern rota basis, which includes weekends, evenings and bank holiday
Meet and greet all visitors to the establishment
Ensure a friendly and welcoming environment.
Provide practical and emotional support to visitors where required.
To maintain confidentiality and security of information
Update notice boards and information stands with relevant information of relevance as directed
Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
Liaison with prison staff, including visits and security staff to ensure smooth and efficient reception for of visitors to the prison.
Assist with arrangement and delivery of Family Forums when required.
Maintain documented records where required
Cover other areas of POPS’ service delivery if required.
Comply with POPS and Prison policies and procedures.
Undertake mandatory training and additional CPD activities when required
Carry out additional relevant tasks as assigned by line manager.
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Family Support Worker in Wigan employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
