At a Glance
- Tasks: Provide essential healthcare support as a Contact Centre Telephone Agent.
- Company: Join the Essex Partnership University NHS Foundation Trust, dedicated to community care.
- Benefits: Enjoy competitive salary, flexible working, and excellent training opportunities.
- Other info: Hybrid working model with opportunities for career growth and additional shifts.
- Why this job: Make a real difference by helping others in urgent need of mental health support.
- Qualifications: Empathy, communication skills, and a passion for helping others are essential.
The predicted salary is between 27476 - 27476 £ per year.
Band 3 - £25,760 - £27,476 per annum, pro rata
The Lodge, Wickford
Are you passionate about helping others? Do you thrive in a fast-paced, team-oriented environment? Join our dedicated team of NHS 111 option 2 & Contact Centre Agents and play a vital role in providing essential healthcare support to the community.
About the Role
As a 111 option 2 & Contact Centre Agent, you’ll be the first point of contact for patients seeking urgent mental health advice, guidance, or assistance in addition to supporting other trust services. Your role will be taking details from patients, and where necessary escalating cases to healthcare professionals. This is a 24/7 365 service. Please note, this is a hybrid working model which will involve working 50% of the agreed shifts from the Office, and 50% remote working.
Key Responsibilities
- Answer incoming calls promptly and professionally, providing a calm and empathetic approach.
- Accurately document patient details and outcomes in line with confidentiality and data protection standards.
- Liaise with clinical teams and other healthcare providers to ensure patients receive the best possible care.
- Remain calm under pressure, managing challenging or distressing situations with professionalism and sensitivity. It is important to stress, some of these calls are of a distressing nature.
EPUT are looking for motivated staff who share our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Benefits
- Season Ticket Loans
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.
Join our Staff bank
What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able to offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
This advert closes on Wednesday 12 Aug 2026.
Contact Centre Telephone Agent | Essex Partnership University NHS Foundation Trust in Wickford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
