At a Glance
- Tasks: Be the friendly face for patients, scheduling appointments and ensuring a smooth experience.
- Company: Join Prime Health, a leader in high-quality diagnostic imaging services.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for growth.
- Other info: Dynamic work environment focused on patient care and teamwork.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Previous healthcare or customer service experience is a plus.
The predicted salary is between 28530 - 34870 £ per year.
Prime Health provide high-quality diagnostic imaging services, including MRI, CT, X-ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast.
We are dedicated to delivering safe, efficient and patient-centred imaging services that meet both clinical and operational excellence standards.
Position Overview
This role is accountable for being the first point of contact for patients and service users, providing an in-depth knowledge of outpatient and diagnostic scheduling procedures.
In addition, this role will liaise closely with the referrer and MIP clinical & non-clinical teams to ensure patients receive timely and appropriate appointments according to their request and care pathway.
Within the team, the role includes scheduling functions, general administrative support and telephone cover, as well as offsite reception cover.
Key Responsibilities
- Acting as the first point of contact for all patient enquiries to MIP.
- On receipt of all new referrals, ensuring that the vetting process has been followed in line with departmental guidelines.
- Being responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with MIP Policies and Procedures, escalating any exceptions.
- Liaising with patients to ensure that a mutually convenient date and time is agreed, including urgent referrals.
- Ensuring that patients are appropriately reminded of their appointments.
- Ensuring that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Providing a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensuring that each patient is treated as an individual and their individual needs are met (i. e. appropriate support is in place for their appointment, such as interpreting support).
- Providing a welcoming and efficient reception service and putting patients at their ease as required.
- Ensuring that patients and visitors are well informed and that messages are communicated promptly.
- Liaising with the medical, nursing and health professional staff as required to ensure efficient use of all clinics.
- Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to the Team Leader or Line Manager and helping if an issue needs further investigation.
- Having a clear and up-to-date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
- In conjunction with the Team, reviewing cancelled appointments or patients on hold, ensuring appropriate action is taken.
- Understanding the scheduling and admin procedures across all modalities and contracts.
- Ensuring that any telephone, e-mail, or written queries are responded to within the appropriate timeframe and escalated if necessary.
- Ensuring patient cancellations and changes are recorded appropriately on all relevant MIP and external systems.
- Ensuring that referrals which need to be manually uploaded to MIP systems are added within the set timescales.
- Forwarding clinical reports and notifying critical findings to referrers within the set timeframes.
This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.
Experience
- Previous healthcare experience would be desirable.
- Previous experience of dealing with telephone customers is desirable.
- Problem-solving, critical thinking.
- Time management.
Company Culture & Values
Our team is experienced in the provision of all aspects of a high-quality diagnostic scanning service.
They are here to help patients every step of the way, making sure their scan is as comfortable and effective as possible.
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Patient Services Coordinator in Weybridge employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Weybridge
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Patient Services Coordinator in Weybridge
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
