At a Glance
- Tasks: Engage with the community and manage public enquiries for exciting transport projects.
- Company: Join a supportive team focused on improving local bus services.
- Benefits: Enjoy competitive pay and a collaborative work environment.
- Other info: This is a full-time, fixed-term role for 12 months.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 51750 - 63250 £ per year.
The Public Liaison Officer is responsible for supporting the planning, delivery and effective monitoring of public liaison and community engagement across Bus Service Improvement Plan (BSIP) projects in the North Somerset region. The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community. The role also supports our Regional Social Value Coordinator with the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required. This is a full time Fixed Term Contract role for a period of 12 months.
The Public Liaison Officer is accountable for, but not limited to, the following within each project:
- Develop and maintain a Community Engagement Plan for BSIP projects
- Act as the first point of contact for members of the public and stakeholders
- Manage and resolve complaints and enquiries relating to construction activities
- Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
- Support Site Agents and project teams by managing community interface and communication
- Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
- Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
- Support the delivery of social value plans and community engagement activities
- Create communications content for the business
- Provide general project support where required
- Escalate significant or sensitive issues to project leadership where required
- Maintain a visible and regular presence on site to support effective community engagement
- Represent the business professionally in all interactions with the public and stakeholders
What we offer:
- Permanent role
- Competitive Pay
- Supportive and collaborative team environment
Public Liaison Officer in Weston-super-Mare employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liaison Officer in Weston-super-Mare
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Allscreens Nationwide Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Allscreens Nationwide Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Public Liaison Officer in Weston-super-Mare
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Allscreens Nationwide Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Get to Know Public Sector Values
Before your interview with Allscreens Nationwide Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Allscreens Nationwide Ltd.
