Band 7 Team Manager - UCAT - Weston-super-Mare

Service Management

• Under the direction of the Service Manager, responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.
• Lead and manage the delivery of high quality effective evidence-based interventions which lead to positive outcomes for service users and carers.
• Motivate and empower others, promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.
• Line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated.
• Manage the performance of all designated care clinicians within the team in line with the requirements of care co-ordination to ensure consistent clinical and quality standards are maintained.
• Ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan.

People Management

• Ensure appropriate compliance with Trust policies in relation to people management activities including recruitment, selection, sickness and attendance management.
• Responsible for ongoing completion of staff appraisals and ensuring all team members have a development plan linked to the KSF.
• Provide an effective learning environment for student placements across all professions.
• Maintain a skill mix within the team that provides effective agreed services responding to statutory requirements.
• Undertake investigations into complaints from service users and carers, preparing reports as needed.
• Develop own practice in line with professional qualifications and for the development of others through effective feedback, coaching and appraisal.

Financial Management

• Manage the budget, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.

Performance Management

• Manage the performance of the team as measured by key performance indicators defined nationally and locally.
• Ensure complete and accurate recording of all clinical and performance data on relevant systems.
• Ensure that case records and data are collected within approved policies and that data held on computer systems are accurate.

Risk and Clinical Governance

• Supervise and authorise decision making on issues requiring statutory intervention.
• Ensure health and safety and other relevant risk assessments are undertaken.
• Ensure appropriate systems are in place at team level to engage in integrated governance activity.
• Ensure compliance with defined quality standards such as CQC, CNST and Standards for Better Health.
• Maintain up to date evidence of quality and safety outcomes for inspection.

Service Research, Innovation, Training and Improvement

• Work towards continuous service improvement by assisting in the planning and development of services.
• Support quality improvement including the use of CYP IAPTUS and routine outcome measures.
• Contribute and support the CAMHS Transformation programme.

Clinical

• Maintain awareness of complex cases and projects for which allocated staff are responsible.
• Implement the Care planning process within the team, including effective management of workload.
• Ensure effective transfer/discharge/step up/step down of service users to and from the team.
• Conduct hospital and follow-up triage assessments.

Self-management

• Stay informed of current developments, legislation and practice in the care of children and young people with mental health problems.
• Attend regular management/professional supervision.
• Acknowledge own limitations and discuss training needs as appropriate.
• Adhere to all Trust policies, acting as a role model to other staff.
• Manage time effectively and continue to meet professional standards of practice.
• Undertake other Team Management duties as required by the Service Manager.

Communications and Working Relationships

• Collaborate with other Service Managers, wider Child Health Community and Acute services, local authority partners, voluntary sector partners, and various clinical networks.
• Engage with Service Users and Carers for consultation and communication.
• Manage staff objectives, performance, development and communication.

Most challenging part of this role

• Balance responsibilities as an operational manager for both health and social care elements while ensuring a recovery approach keeps the service user and carer at the centre of all decision making.
• Facilitate effective mechanisms to resolve issues where different perspectives are present.