At a Glance
- Tasks: Join our A&E reception team, providing vital support and excellent customer service.
- Company: Be part of Bristol NHS Foundation Trust, a leading healthcare provider with a supportive culture.
- Benefits: Flexible shifts, training provided, and the chance to make a real difference in people's lives.
- Other info: Opportunities for career growth within one of the largest NHS trusts in the UK.
- Why this job: Gain valuable experience in a dynamic environment while helping patients in need.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude towards customer care.
The predicted salary is between 29903 - 36549 £ per year.
There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks.
The successful applicants should be excellent communicators with good telephone skills and can deal with the general public daily, also having a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff.
In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evenings, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts. The current shifts are 0730-1530 and 1530-Midnight.
You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive an excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy.
The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, and dealing with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
For more details please see attached job description for main duties and responsibilities for the vacancy.
A&E Receptionist | Bristol NHS Foundation Trust in Weston-super-Mare employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land A&E Receptionist | Bristol NHS Foundation Trust in Weston-super-Mare
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Allscreens Nationwide Ltd that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Allscreens Nationwide Ltd face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace A&E Receptionist | Bristol NHS Foundation Trust in Weston-super-Mare
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Allscreens Nationwide Ltd is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
