At a Glance
- Tasks: Support customers with their new homes, ensuring a smooth and empathetic service.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and a rewarding experience.
- Other info: 12-month fixed term contract with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Strong computer skills, excellent communication, and a team player attitude.
The predicted salary is between 25206 - 30808 £ per year.
Customer Care Administrator - Fixed Term Contract
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live.
More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us.
Because when we achieve together, customers and communities thrive.
Work for Orbit.
Believe in people.
The role The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period.
This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.
This is a 12 Month Fixed Term Contract Opportunity What you'll achieve The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments.
The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.
Act as a first point of contact for customers reporting defects via telephone, email and internal systems respond to customer enquiries in a timely, professional and empathetic manner Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded Liaise with contractors and suppliers to arrange inspections and remedial works Coordinate customer appointments and access arrangements, working closely with site teams where required Monitor contractor attendance, progress and completion updates, ensuring systems are kept current What you’ll bring Essential skills High level of computer literacy including speed and accuracy of typing Excellent literacy and numeracy skills Ability to interpret data and produce summary reports Excellent team working and communication skills Competent IT skills especially in Excel and Teams Excellent interpersonal skills and ability to develop constructive, positive relationships Desirable skills Use of CRM system/use of D365Experience in a New Build/Developer environment Why Orbit?Choosing us means being rewarded in every sense.
Here’s what you can enjoy with us.
A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.
For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career.
Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of We’re proud to make a difference to people together.
We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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Customer Care Administrator - Fixed Term Contract in West Malling employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator - Fixed Term Contract in West Malling
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Administrator - Fixed Term Contract in West Malling
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
