At a Glance
- Tasks: Welcome visitors, manage calls, and provide information with a friendly smile.
- Company: Join Birmingham Community Healthcare NHS Foundation Trust, a caring and supportive environment.
- Benefits: Enjoy competitive pay, job stability, and opportunities for personal growth.
- Other info: Dynamic role with a chance to learn and grow in the healthcare sector.
- Why this job: Be the first point of contact and make a difference in people's lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22430 - 27414 £ per year.
The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required.
Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding.
Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing.
To receive, direct and re-direct incoming calls to the appropriate person or department.
Provide advice information to patients parents/carers, general public and staff.
Use of patient administration system.
To report any building defects to our Estates Department via the Estates on line system.
To undertake duties such as scanning, photocopying, laminating and sending emails.
To undertake general filing and discharge files in a timely and accurate manner and departmental archiving.
To ensure the reception area is presentable and tidy at all times and complies with Health and Safety requirements.
To ensure all literature and posters within reception area are up to date.
To be aware of the Trusts fire evacuation policy and take appropriate action in the event of alarm activations.
To receive and sign for deliveries.
This will ensure checking that delivery/goods received notes are consistent with the goods being delivered.
Maintain stock control, order stationery and supplies as necessary on a monthly basis.
Process post, scan, distribute and save as appropriate and ensure ensuring outgoing post is processed in a timely manner.
To provide administration duties at Band 2 level as required by the Manager.
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.
This job description may be subject to change, according to service needs, in consultation with the post holder.
Birmingham Community Healthcare NHS foundation Trust
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