At a Glance
- Tasks: Analyse data, design solutions, and improve customer experiences in a digital transformation project.
- Company: Join a forward-thinking team in Wembley focused on digital innovation.
- Benefits: Competitive pay at £25.57ph PAYE and opportunities for professional growth.
- Other info: Temporary role with potential for exciting challenges and learning opportunities.
- Why this job: Make a real impact by enhancing services and transforming user experiences.
- Qualifications: Experience with Firmstep software is essential; analytical skills are a must.
The predicted salary is between 25.57 - 25.57 £ per hour.
Firmstep Business Analyst needed in Wembley. This is a temporary role and the rate is £25.57ph PAYE. The successful candidate will play a key role in delivering a wide range of analysis and solution‑design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work‑streams and process flows, compile trends and performance reports, and develop business‑focused solutions informed by customer insight.
They will support an ambitious schedule of workshops, taking full responsibility for producing high‑quality outputs including minutes, actions, ideas, risks, issues and business requirements. They will work closely with digital transformation colleagues and service teams to translate workshop notes, sketches and process maps into clear, structured user stories.
The successful candidate will collate detailed service requirements through interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign.
They will use statistical data to diagnose systemic weaknesses, identify root causes of business problems and define how to track the benefits of proposed changes. They will research and benchmark against other organisations, developing innovative methods for presenting data to support decision‑making. They will analyse, evaluate and interpret complex information to drive service improvement and redesign.
Candidates must have proven experience using Firmstep software; applications without this experience will not be shortlisted.
Firmstep Business Analyst in Wembley employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
