At a Glance
- Tasks: Welcome customers, manage queries, and maintain a friendly reception area.
- Company: Join King Edward VII's Hospital, part of the trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, flexible working, and health-focused perks.
- Other info: Be part of a diverse team with excellent career development opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
Location: King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Contract: Part-Time, 15 hours per week
Hours: Covering weekends only, between the hours of 07:00 to 22:00
Shift Patterns: 07:00 - 15:00 & 14:00 to 22:00
We make health happen. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
To ensure all reception and administrative activities in the Hospital are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
You’ll help us make health happen by:
- Greeting and welcoming customers
- Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
- Maintaining a well-presented reception and waiting areas
- Ensuring all customers have the correct paperwork to support their visit
- Ensuring all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
- Collecting post, opening, date stamping, distributing, and posting outgoing post
- Working as part of a team
- Ensuring compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
- Excellent communication skills both written and verbal
- Deliver an outstanding customer service by being friendly and welcoming
- Well organised, reliable and have a proactive attitude
- Knowledge of medical terminology (desirable)
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Interest free travel loan
- Bicycle Loan Scheme
- Employee Assistance Programme
- Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care.
Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Weekend Receptionist employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
