Healthcare Support Worker | Epsom and St Helier University Hospitals NHS Trust in Watford

Working under the supervision of the qualified nursing staff, the HCSW will participate and support the members of the multi-disciplinary team in delivering high quality patient care.

Assist with the induction, supervision, and training of Band 2 HCSWs. Band 3 HCSWs will be expected to carry out specific skills depending upon the requirements of the clinical area.

General Responsibilities:

• To have responsibility for the health, safety and welfare of self and others, and to comply at all times with the requirements of the Health & Safety regulations.
• To promote equal opportunities for staff and clients in accordance with St George’s Healthcare NHS Trust policies.
• To ensure that no person receives less favourable treatment than another does on the grounds of sex, marital status, race, religion, creed, colour, nationality, ethnic or national origin, or sexual orientation.
• To comply with the Trust’s No Smoking Policy.
• To be clean, tidy, and smart in appearance by wearing the correct uniform at all times as per Trust policy.
• To perform any duties as may be required from time to time that are consistent with the responsibilities of the role and the needs of the service.
• To work at all times within the policies and procedures of St George’s Healthcare NHS Trust.
• To be familiar with the Patient Administration System (PAS) and Electronic Patient Record (EPR) and any other computerized system integral to the running of the ward or clinical area.
• To report all accidents, incidents, and complaints as per Trust policy and to participate in their investigation and management.
• To attend annual mandatory training in basic life support and fire safety.

Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At Epsom and St Helier University Hospitals NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Clinical Skills:

• Evidence of effective interpersonal skills.
• Evidence of good organisational skills.
• Self-motivated to work under minimal supervision.
• Ability to work as part of a team.
• Good communication skills, written and verbal.
• Patience and understanding of patient’s needs.
• Ability to remain calm and demonstrate tact and diplomacy whilst under pressure.
• Evidence of commitment to customer care initiatives.
• Aware of the importance of patient confidentiality.
• Literacy and numeracy skills.
• Aware of health and safety at work (e.g. Manual Handling skills, Infection Control measures).
• Ability to use own initiative.
• Able to work under pressure.

This advert closes on Friday 28 Aug 2026.