At a Glance
- Tasks: Support patients and staff by managing schedules and providing essential information.
- Company: Join Blackpool Teaching Hospitals NHS Foundation Trust, a vibrant community-focused organisation.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Experience a dynamic workplace with opportunities for growth and mentorship.
- Why this job: Make a difference in healthcare while enjoying the lively atmosphere of Blackpool.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 25760 - 27476 £ per year.
Support Secretary - Head guided by standard operating procedures. Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with enquiries, analysing, and resolving appointment/admission schedule issues. Bring to the attention of the medical secretaries any investigations, results that are pending and require action following transcription of clinical correspondence.
Collect and sort incoming mail to be actioned by medical secretary/consultant or other healthcare professionals. Undertake routine office duties including electronic case note tracking, photocopying, and filing of correspondence and results and maintenance of records when required.
Participate in ensuring the effective use of all financial resources in delivering the service. Assist in the maintenance and ordering of stationery/stock items within the team. Contribute to the design and amendment of new template letters used for clinical communications as required. Participate in mentoring arrangements, with designated staff. Fully participate in the Trust’s appraisal system and personal development planning process on an annual basis. Assist in new staff induction together with the identification and support of their training requirements to include supervision of apprentices demonstrating own duties to less experienced staff. Maintain accurate, timely and legible records in accordance with Trust policy when accessing Trust Patient Information Systems to include MAXIMS, NEXUS, G2/Speech Exec and Email. Provide cover for the work of absent Medical Secretaries, across all Scheduled Care Departments, when necessary.
Implement Trust policies and comment on departmental procedures and guidelines. Ensure compliance with the Mandatory Training Programme in accordance with Trust policy. Compliance with the Data Protection Act 1998 and Information Governance - the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm, or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust’s affairs or dealings which may come to their knowledge during employment. Participate in service development projects undertaking staff surveys or audits as necessary to own work.
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