Wanted: Gastroenterology - Medical Secretary | Blackpool Teaching Hospitals NHS Foundation Trust

We have an exciting opportunity that has come up in the Gastroenterology Administrative Department. We are looking for a dedicated and enthusiastic individual to join us as a Gastro Secretary. There is no sponsorship for this role. This role may close early due to popularity.

The role of the Medical Secretary is to provide a comprehensive secretarial, administration and information service to the Consultants in respect of their NHS work and to the supporting medical team. The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills, audio-typing, data processing, information technology, communication and organisational skills. An essential part of the role is the ability to manage and prioritise own workload without direct supervision.

A Secretary in the NHS plays a vital role in ensuring the smooth and efficient operation of the department. They are responsible for a wide range of administrative and clerical tasks that support the team and contribute to the overall patient care experience. Key responsibilities include:

• Managing consultant clinics
• Coordinating clinic schedules
• Ensuring that all necessary documentation is accurately maintained and readily available
• Handling patient enquiries and providing information and support to patients and their families
• Liaising with other healthcare professionals to facilitate effective communication and collaboration
• Maintaining patient records, ensuring that all data is up-to-date and securely stored
• Preparing and distributing correspondence, reports, and other important documents related to patient care and surgical procedures

Effective organisational and communication skills are essential for this role, as well as a keen attention to detail and the ability to work under pressure. The Secretary must be able to prioritise tasks and manage their time effectively to ensure that all responsibilities are completed in a timely and efficient manner.

If you’re considering a career at Blackpool Teaching Hospitals, you’re in for a rewarding experience like no other. Our hospital is not only a place where you can grow professionally, but it’s also a community where you can make a real difference in people’s lives every day. We are committed to providing the highest standard of care to our patients, and we take great pride in our compassionate and dedicated staff. You’ll be joining a team that values innovation, continuous learning, and collaboration. Moreover, Blackpool is a vibrant area with a strong sense of community, offering a great quality of life outside of work. Whether you’re a seasoned professional or just starting your career, there’s a place for you here at Blackpool Teaching Hospitals where your skills and passion can truly shine.

Additional responsibilities include:

• Audio typing written reports and correspondence, using word processing packages, for the Consultants and their teams
• Composing non-routine letters requiring tact, sympathy and understanding, on behalf of the Consultant or medical staff
• Ensuring operation note templates are set up on the word processing system for the Consultant
• Dispatching clinic and discharge correspondence to GP’s and/or other Consultants promptly and efficiently
• Checking all outgoing correspondence ensuring any instructions are carried out
• Taking necessary action regarding patients who fail to attend appointments
• Opening and prioritising incoming correspondence on behalf of the Consultant
• Managing patients’ investigation results and ensuring abnormal results are communicated promptly
• Receiving, managing and prioritising telephone and personal enquiries, complaints, messages and information from patients, relatives, GP’s, Consultants and other medical staff
• Dealing with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner