At a Glance
- Tasks: Operate the switchboard, manage calls, and provide excellent customer service.
- Company: Walsall Healthcare NHS Trust, a key local employer in healthcare.
- Benefits: Flexible working arrangements, training opportunities, and a supportive team environment.
- Other info: Join a dynamic team in a state-of-the-art facility with career growth potential.
- Why this job: Be the first point of contact in a vital healthcare setting and make a difference.
- Qualifications: Experience with switchboards, strong communication skills, and flexibility for shifts.
The predicted salary is between 22181 - 27110 £ per year.
Switchboard Operator | Walsall Healthcare NHS Trust
We seek a professional with switchboard experience, proficiency in written English and interpersonal skills.
Candidates should be adept at digital switchboard operation and possess strong communication and computer abilities.
It is essential that candidates are flexible and able to cover additional shifts when staffing levels are low.
It is expected that the successful candidate will work additional shifts on a regular basis.
What we are currently looking for are 2 x part-time positions
- 1 x 22 hour shift working on a 2 week rota
- 1 x 15 hour shift working on a 2 week rota
- Week 1 Friday 2 pm - 10 pm Saturday 2 pm - 10 pm
- Week 2 Thursday 2 pm - 10 pm Friday 2 pm - 10 pm
Our switchboard operates 24/7, requiring flexibility to cover shifts, including nights and weekends, with a 24-hour notice period.
You'll collaborate with a team and occasionally work solo.
Walsall Healthcare NHS Trust, a major local employer with 3,000+ staff, supports Flexible Working Arrangements and Race Equality, prioritising education, training, and development including a multi-professional education centre.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
The Switchboard Operator role will include
- Operate and provide a complete telecommunications service using the computerised switchboard consoles
- Dealing with clients queries in a polite and professional manner, maintaining exceptional standards for customer service and upholding the Trust's professional image at all times.
- Managing telephone and email enquiries and maintaining accurate client records against the computer database.
- Efficiently manage queries from customers in accordance with processes and guidelines.
- Assist and support other team members.
- Announce callers when transferring.
- Take accurate messages and forward accordingly.
- Dealing with emergency calls and recording the results accurately.
- Monitor all the alarm systems connected to the Switchboard and take appropriate action as determined by the Policies and Procedures
- Carry out activities set out in procedures for emergencies (Cardiac Arrest, Fire, Major Incident, Bomb Threat etc,)
- Update and maintain information.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300.
It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community.
Walsall Manor houses the full range of district general hospital services under one roof.
The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit.
A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
The post holder acts as the first point of contact and will be responsible for the operation of the Hospital Switchboard, the internal calls systems, the call and fault logging systems and for the keeping of associated clerical records. The post holder will also be required to deal with all calls, including emergency calls, in a polite, sensitive and efficient manner, having regard to the good image of the Trust. The switchboard operates 24hours a day every day of the year.
- This advert closes on Monday 24 Aug 2026
- #J-18808-Ljbffr
Switchboard Operator | Walsall Healthcare NHS Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator | Walsall Healthcare NHS Trust
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
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✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Switchboard Operator | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
