At a Glance
- Tasks: Serve customers with a smile and create memorable dining experiences.
- Company: Join a vibrant cinema hub that celebrates film and entertainment.
- Benefits: Enjoy free cinema tickets, discounts on dining, and training opportunities.
- Other info: Flexible hours with a supportive team environment and growth potential.
- Why this job: Be part of a passionate team delivering exceptional service in an iconic setting.
- Qualifications: Experience in hospitality is a plus, but enthusiasm and a willingness to learn matter most.
The predicted salary is between 11.7 - 14.3 £ per hour.
Reporting to: Floor Manager, General Manager
Contract: This is a zero-hour employment contract. Your General Manager will discuss this with you during recruitment, such as the hours and days you’d be available to work.
Hours per week: Hours vary according to business requirements & your availability
Location & address: The Olympic, Barnes
ABOUT US
A hub of entertainment, with cinema at its heart, set in iconic locations. At heart, cinema comes first—creating spaces that deliver films exactly as the creators intended, with an atmosphere that enhances, never overshadows, the experience. Across all our locations, we celebrate the storied heritage of the buildings we call home, seamlessly blending history with the contemporary moment.
JOIN OUR TEAM!
Join our team and help shape exceptional experiences across iconic locations, all while working with a passionate group passionate about film, entertainment, and delivering a personalised experience for our members and guests.
THE ROLE
We are looking for dedicated and personable floor staff to serve our customers to the highest standard and provide a personal and memorable experience to our guests.
Duties & responsibilities
- Following our 10 Steps of Service to ensure a consistently memorable experience
- Dealing directly with our guests- presenting menus, taking orders and serving food and drinks
- Taking accountability for each dish you serve, ensuring quality and maintaining standards
- Preparing tables for meals, including the complete set up of linens, silverware and glassware.
- Greeting guests in a professional manner and provide education about the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.
- Informing customers of daily specials.
- Serving food and beverage to guests.
- Receiving guest payments and process transactions.
- Clearing and clean tables promptly according to proper sanitation standards.
- Completing side duties as required including, polishing silverware, a restaurant set up, and filling condiments.
- Educating customers by presenting and explaining the coffee drink menu; answering questions
- You must consistently be able to assess, anticipate and meet guests’ needs and respond quickly without losing focus or projecting a mood that detracts from guests’ dining experience. This requires practical knowledge of industry customer service standards.
- Demonstrating a good knowledge and understanding of the full menu, ready to answer any queries / make suggestions to our guests
- Working as a team player. Team players are the starts of our show!
What we are looking for
If you meet some but not all the criteria below, we’d still love to hear from you. We understand the value of transferable skills. Our preferences for this role (when reviewing candidates) are that you have some experience in or exposure to, or an interest in providing a show‑stopping level of guest service in a high‑end hospitality or cinema environment. This will include being open to training, feedback, guidance and doing your best!
- Experience in a similar front of house role or willingness to learn, alongside an
- Good clear communication skills, particularly your email and phone etiquette
- Excellent people skills and a strong team spirit
- The ability to jump in and get it done as part of a professional supportive team
- A true passion and enthusiasm for people and film!
OUR BENEFITS- WHAT WE OFFER
- Free cinema tickets and staff screening events at any of our locations
- Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests)
- Introduce an Icon! scheme (refer a friend)
- Employee Assistance Programme and additional benefits through Hospitality Action
- Flow is an online learning platform that provides a range of training courses to learn
Wait Staff Front Of House employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Wait Staff Front Of House
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Allscreens Nationwide Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Wait Staff Front Of House
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Allscreens Nationwide Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Allscreens Nationwide Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Allscreens Nationwide Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Allscreens Nationwide Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
