Triage Nurse Assistant | University Hospitals of Morecambe Bay NHS Foundation Trust

A Band 3 Clinical Support Worker (CSW) working as a Triage Nurse Assistant supports registered nurses in assessing, prioritising, and managing patients on arrival or at first contact. The role is key in ensuring patients are seen in a safe and timely manner by assisting with initial observations, information gathering, and care coordination.

Assist in the triage process by gathering patient information such as:

• Presenting complaints
• Recognise and accelerate deteriorating patients promptly
• Use observation tools such as NEWS2 where appropriate
• Perform basic clinical observations and monitoring
• Assist with simple procedures (e.g. ECGs, blood glucose monitoring, urinalysis)
• Prepare patients for further assessment or treatment
• Maintain infection prevention and control standards
• Provide reassurance and support to patients and relatives
• Communicate effectively with the multidisciplinary team (nurses, doctors, paramedics)
• Ensure accurate documentation of patient information
• Update patient records and electronic systems
• Assist with booking, tracking, and calling patients
• Ensure documentation is accurate and timely

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults is provided in people's homes, community centres, clinics, GP Practices, and community hospitals. Our aim is to work with people to help them remain independent, improve their health, and manage their conditions through high quality care, advice, and support.

A Band 3 Clinical Support Worker (CSW) working as a Triage Nurse Assistant is responsible for supporting registered nurses in the initial assessment and prioritisation of patients by gathering key clinical information, taking and recording observations, and identifying any signs of deterioration. The role involves delivering basic clinical care such as carrying out routine tests, preparing patients for assessment, and maintaining high standards of infection prevention. They help manage patient flow within busy environments by ensuring individuals are seen safely and in a timely manner, while providing reassurance and clear communication to patients and families. Additionally, they are responsible for accurate documentation, updating electronic systems, and working collaboratively with the wider multidisciplinary team, always ensuring patient safety, dignity, and confidentiality are upheld in line with NHS policies.