Sector: Social Housing / Planned Maintenance
At the
Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.
We are looking for an experienced
Resident Liaison Officer (RLO) to support residents throughout planned maintenance and refurbishment works in Trafford.
Working within occupied residential properties, you will play a key role in ensuring residents are informed, supported and treated with respect throughout the delivery of works.
You will work closely with site teams, project management, clients and residents to ensure excellent customer service and effective communication throughout the programme.
Key Responsibilities
Act as a key point of contact for residents throughout planned works.
Develop and maintain positive relationships with residents and communities.
Provide clear information regarding planned works, programmes, access requirements and disruption.
Visit residents in their homes and maintain regular communication.
Coordinate access to properties with residents and operational teams.
Respond professionally to resident queries, concerns and complaints.
Investigate issues and ensure appropriate resolutions are communicated to residents.
Identify vulnerable residents and ensure appropriate support is provided.
Maintain accurate records of resident interactions using the relevant business systems.
Ensure resident information and communications are completed accurately and on time.
Work closely with Site Managers and operational teams to resolve resident issues.
Support resident meetings, consultations and engagement activities.
Assist with community and social value initiatives where required.
Produce relevant customer care information and KPI data.
Attend site, client and project meetings as required.
Help ensure works are delivered with minimal disruption to residents.
Excellent customer service and communication skills.
Confident communicating with residents face-to-face, by telephone and in writing.
Ability to handle complaints and potentially sensitive situations professionally.
Strong organisational and administrative skills.
Good IT skills and experience maintaining accurate records.
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Resident Liaison Officer - Trafford employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
