At a Glance
- Tasks: Support residents with tenancy issues and enhance community relationships.
- Company: Join a forward-thinking housing service dedicated to making a difference.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Be part of a supportive team focused on innovation and teamwork.
- Why this job: Make a real impact in people's lives while building strong community ties.
- Qualifications: Passion for social housing and strong communication skills.
The predicted salary is between 29318 - 35834 £ per year.
Become part of a forward-thinking housing service, making a difference where it matters most. This is an exciting time to join Housing Solutions. Following our recent C1 regulatory grading, we are growing our frontline housing services to increase visibility, strengthen relationships with residents and enhance the way we deliver services across our communities. We are looking for people who are passionate about social housing, care about doing the right thing, and want to make a meaningful difference to the lives of others. Our work is guided by strong values, taking ownership of the service we provide, working with inclusion and respect, embracing innovation to improve how we work, and achieving success through teamwork. If you’re motivated by purpose and want to be part of a supportive, forward-thinking housing organisation that is confident about its future, this is a great opportunity to grow with us.
About the Role: Our Housing Officers provide excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void/end of tenancy visits and estate inspections. Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focusing on achieving high levels of resident satisfaction.
You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers where appropriate. Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.
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