Our client, a distinguished leader in mechanical breakdown warranties, roadside assistance, and vehicle maintenance contracts with over 40 years of industry experience operating across nine European markets, is seeking a highly motivated Technical Incident Manager to join their team in Thame. This role offers the opportunity to work within a reputable organisation committed to excellence and customer satisfaction.
- Competitive starting salary up to £24,400 per annum, dependent on experience
- Overtime paid at time and a half for Saturday morning shifts
- 35-hour workweek, Monday to Friday, 9:00am – 5:00pm, with a 1-hour unpaid lunch break
- Hybrid working model: 3 days in the office, 2 days remote after a 6-month probation period
- Paid Saturday mornings (1 in 4 Saturdays), 9:00am – 1:00pm
- 25 days holiday allowance, increasing to 27 with length of service, plus bank holidays and your birthday off
- Annual leave buyback scheme
- Auto-enrolment pension scheme with a 5% employee contribution and 4% employer contribution
- Private healthcare and employee discounts on warranty products after probation
- Enhanced maternity/paternity pay, death in service, and critical illness cover
- Excellent career progression prospects within a well-established company
Duties of a Technical Incident Manager:
- Handle customer calls and emails professionally, ensuring clear and coherent communication
- Technical Incident Managers build customer claims by recording relevant information accurately and passing details to appropriate teams
- Liaise with customers, dealers, and repairers regarding queries and estimates
- Support the claims team by ensuring timely processing of claims invoices and maintaining accurate records
- Keep Technical Incident Technicians updated with relevant claim information
- Assist other departments as required, demonstrating flexibility and team collaboration
- Maintain administrative accuracy and organisation across daily tasks
- Promote company values and uphold high standards of integrity and professionalism
Requirements of a Technical Incident Manager:
- Strong customer service skills with confidence in verbal and written communication
- IT literate, proficient in Microsoft Word and Outlook
- Organised and methodical approach to administrative duties
- Ability to work effectively within a team environment
- Problem-solving mindset with initiative and reliability
- While technical knowledge of motor vehicles is beneficial, it is not essential
- Demonstrating integrity, accountability, and a proactive attitude is vital
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Technical Incident Manager in Thame employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
