An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford. You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner. As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites. Availability to work Monday and Friday is a must- fully flexi rota staff. Previous applicants need not apply.
Shrewsbury and Telford Hospital NHS Trust
Shrewsbury and Telford Hospital NHS Trust
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Part Time Call Handler in Telford employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
