At a Glance
- Tasks: Manage the reception team and ensure smooth daily operations of the practice.
- Company: Join a dedicated healthcare team focused on patient care and operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a vital healthcare setting.
- Why this job: Make a real difference in patient experience while leading a dynamic team.
- Qualifications: Experience in management and strong communication skills are essential.
The predicted salary is between 25072 - 30644 £ per year.
Purpose of the Role: The Operations Manager will be responsible for the day-to-day managing of the reception team of the practice, including supporting the reception supervisors. This individual will work closely with and provide critical support to the Practice Manager, stepping up in their absence to maintain business continuity.
Key Responsibilities:
- Operational & Administrative Management: Oversee the daily running of all non-clinical functions, ensuring the practice operates efficiently and professionally. Manage appointment scheduling, online triage requests, patient registration, medical records, and administrative workflows. Ensure timely processing of patient correspondence (e.g. referrals, test results, prescriptions). Use Surgery telephony system to manage inbound call data; regularly audit call activity to identify peak times and share insights with the reception team to improve call handling and staff allocation. Oversee patient recall processes to ensure that they are efficient and good progress is made towards maximum achievement. Manage the clinicians' appointment schedule and diary management in Medicus. Manage the process of receiving SARs, insurance and medical report requests and ensure these are responded to promptly.
- Reception & Administrative Staff Management: Lead, supervise, and support the reception team, alongside the reception supervisors. Oversee staff rotas and ensure appropriate coverage during peak hours. Conduct recruitment, inductions, training, and performance reviews. Foster a collaborative and professional culture within the administrative team. Promote cost efficiency in stock and supplier management.
- Facilities & Resource Management: Manage facilities and equipment, ensuring compliance with health & safety and infection control standards. Deal with maintenance issues and arrange repairs and checks as required.
- Regulatory Compliance & Policy Management: Ensure compliance with GDPR, CQC standards, NHS England, and ICB requirements. Maintain and regularly update internal practice protocols and policies.
- Patient Experience & Communication: Oversee patient-facing services and support resolution of complaints, alongside the Practice Manager. Lead initiatives to promote online services and enhance the patient experience. Provide clear communication and support to the reception team based on service usage patterns, including call volumes identified via the telephone and clinical system.
- Quality Improvement & Performance Monitoring: Analyse performance indicators and patient feedback to identify service improvement opportunities. Lead and implement service development initiatives and quality improvement projects.
- Technology & Systems: Ensure effective use of practice IT systems (e.g. Medicus and Wavenet). Provide training and support to staff on use of digital tools and the Surgery telephony system. Monitor system usage and help drive improvements through technology.
- Communication & Team Coordination: Liaise between clinical and administrative staff to ensure coordinated care. Lead reception meetings, including preparation of agendas and minutes. Build strong relationships with external stakeholders including PCNs, ICBs, and suppliers.
Operational Manager (General Practice) in Teddington employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Manager (General Practice) in Teddington
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operational Manager (General Practice) in Teddington
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
