At a Glance
- Tasks: Be the go-to person for rent queries and help customers manage their accounts.
- Company: Join a supportive Housing Association team in Teddington.
- Benefits: Earn £15.44 per hour, plus holiday pay, with hybrid working options.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Make a real difference by helping customers resolve payment issues.
- Qualifications: Strong admin and customer service skills, plus good IT knowledge.
The predicted salary is between 15.44 - 15.44 £ per hour.
We’re looking for a Rent Support Administrator to join a Housing Association rents team in Teddington TW11. You’ll be the first point of contact for rent queries, helping customers resolve payment issues, manage accounts and access financial support where needed.
The role is part time, 24 hours per week, Monday to Wednesday, 9am-5.15pm. Hybrid working is available once fully trained and approved by the manager. Pay is £15.44 per hour plus £1.86 holiday pay, with an ASAP start. A standard DBS check is required.
You’ll manage customer mailboxes and calls, take payments, support direct debits, investigate Housing Benefit and Universal Credit issues, maintain accurate rent records and work with customers to prevent arrears escalating.
We’re looking for someone with:
- Strong administration and customer service experience
- Good IT skills
- Confidence with Excel and Word
- The ability to communicate clearly, solve problems and build positive customer relationships
Proud member of the Disability Confident employer scheme.
Office Administrator in Teddington employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Teddington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Office Administrator in Teddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
