At a Glance
- Tasks: Provide onsite technical support and troubleshoot devices in a dynamic Wintel environment.
- Company: Join a leading independent technology and services provider in Bristol.
- Benefits: Competitive pay rate, flexible hours, and opportunities for professional growth.
- Other info: Work independently in a supportive team with excellent career advancement potential.
- Why this job: Make a real impact by enhancing customer experience and resolving tech issues.
- Qualifications: Strong customer service skills and eligibility for SC Clearance required.
The predicted salary is between 19.34 - 19.34 £ per hour.
Join a leading independent technology and services provider as an
Job Overview
Provide onsite Technical Support within a Wintel environment, delivering deskside support, hardware break-fix, stock management, device builds, and troubleshooting for laptops, desktops, and mobile devices.
The role requires strong customer service skills, the ability to work independently, and eligibility for SC Clearance.
Location
Bristol BS34 7QS
Pay Rate
An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.34 per hour (via a Hays approved umbrella company).
Hours
37.5 hours a week. Monday-Friday.
Key Responsibilities
- SC Clearance (Mandatory)
- Work as part of an on-site Technical Support team.
- Follow a rotating shift pattern between 08:00 AM and 06:00 PM (7.5-hour working day).
- Provide deskside support in a Windows (Wintel) environment.
- Manage and maintain on-site IT stock and inventory.
- Build, configure, and repair laptops and desktop devices following training.
- Deliver break-fix support for HP laptops and desktop hardware.
- Troubleshoot and resolve incidents and service requests.
- Support Microsoft Windows 10/11 and Microsoft Office applications.
- Provide support for Skype and mobile technologies.
- Support Apple and Android devices.
- Build, configure, deploy, and troubleshoot desktop and laptop systems.
- Develop strong working relationships with colleagues, support teams, and business partners.
- Work independently with minimal supervision and use initiative when required.
- Contribute to continuous improvement of customer experience and service delivery.
- Create and maintain knowledge base articles and technical documentation.
- Ensure excellent customer service and timely issue resolution.
- Must hold SC Clearance or be eligible to obtain SC Clearance.
- Additional Information
- Interview Process: Online/In-Person
- #J-18808-Ljbffr
Technician 2 employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technician 2
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technician 2
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
