At a Glance
- Tasks: Lead a team to coordinate and schedule repair appointments efficiently.
- Company: Join a dynamic housing organisation focused on community service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, impactful role.
- Why this job: Make a real difference in residents' lives while enhancing your leadership skills.
- Qualifications: Experience in team management and scheduling is preferred.
The predicted salary is between 29700 - 36300 £ per year.
To lead, oversee and supervise a team of staff coordinating the planning, scheduling and overall administration of repair appointments / programmed works - ensuring that suitably qualified operatives are correctly and efficiently allocated and deployed to maximize operational efficiency. To ensure that any follow up work, inspections, variations, etc. are logged, processed and actioned as required on behalf of the operatives / managers, by procedure or instruction to ensure a satisfactory conclusion to the appointment.
Provide leadership and management to the administration team supporting the repairs service to deliver ongoing improvements to the financial efficiency and service delivered to our residents.
PRINCIPAL ACCOUNTABILITIES
To be the focal point for the Southwark Repairs operational support, working closely with all relevant delivery and senior managers. Provide strong leadership and management support in the delivery of scheduling and administration of the operational works. To ensure effective planning, development, organisation and prioritisation of workloads to ensure effective and efficient operations across the team as a whole.
To design, introduce and implement a repairs / works delivery process that achieves and exceeds performance targets and expectations. To oversee the scheduling of all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
Responsible for the training & development of staff in accordance with Performance Management, including CPD, objective and target setting and the delivery of work plans. To communicate with customers to discuss and resolve repairs issues. To respond to complex and high profile stakeholder queries - providing repairs knowledge and guidance to resolving issues.
Lead on the diagnosis of problems in the repairs delivery process and identify and implement solutions. Ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times. Identify new ways of working that will improve the service to residents and improve business efficiency.
Note: The duties as listed above are not set out in order of priority, and other tasks commensurate with the grade of the post may be required of the potholder.
Team leader / Scheduling manager LBS-009 - Housing employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
