Team Administrator | South West London and St George's Mental Health NHS Trust

Team Administrator | South West London and St George's Mental Health NHS Trust

Company

Company: South West London and St Georges Mental Health Trust

This is an exciting time to join our Trust. Southwest London St. Georges is at the beginning of an exciting journey of transforming our Liaison Psychiatry services.

Position -Team Administrator

If you want to live locally and work locally, with an employer that offers flexible and agile working with great development and carer progression opportunities, then this may be the role you!

• To provide administrative and secretarial service to the members of the team.

This is a pivotal role to ensure the smooth running of the service and responsibilities will include using computerised information systems, collating statistics and returns as required by the Trust, word-processing, developing, and maintaining filing systems as well as being first port of call (usually by telephone) for patients, relatives/carers, and other professionals.

• The post holder should be capable of working within a busy and demanding environment, have excellent communication and listening skills, including dealing with staff/visitors of all levels whilst maintaining a high level of confidentiality.
• The post holder is required to undertake a wide and varied number of duties to ensure that the work is managed as effectively and efficiently as possible.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health.

The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us.

We are transforming the way we care for our communities to support our mission of Making Life Better Together.

We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world.

More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist.

We want to attract people from all backgrounds and experiences to enrich the work we do together.

We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities.

A 32-acre public park, shops and cafes are coming soon.

Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

• To provide administrative support to colleagues, which could include doctors, Clinical Psychologists, Psychotherapists, Occupational Therapists, and other levels of staff.
• Ensuring that all tasks are accurately and efficiently carried out according to priority.
• To effectively and efficiently manage departmental/electronic diaries for the team and arrange meetings as and when required.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
• To ensure that all patients and visitors are received in a courteous and efficient manner.
• To be responsible for ensuring referrals to the team are processed efficiently and respond to urgent referrals when necessary, making sure they are passed on to a senior member of the team.
• To facilitate effective communication within the team by providing team members with messages and information.
• To scan and upload medical results onto computerised data management systems, ensuring that the data is accurate and up to date.
• To be responsible for providing monthly returns on the Care Programme Approach (CPA) and other monthly performance indicators in a timely manner.

To extract data and provide other returns as requested.

• To assist the Performance Manager, if required, in retrieving data to be included in quarterly and annual performance reports which are circulated both internally and externally.
• To be responsible for completing absence returns for the positive payroll system.
• To produce and circulate agenda’s, take minutes at team meetings and distribute these as appropriate.
• To undertake audio typing on a regular basis, if required .
• To establish and maintain an effective filing system.
• To ensure that computerised records of patient information are maintained and updated.
• To liaise with Facilities regarding small building maintenance issues and where appropriate coordinate all the Facilities services provided to the team including domestic, catering and security.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the relevant manager regarding any problems.
• To manage outpatient clinics and reception, depending on the service provision.
• To ensure that all post is opened, date stamped, distributed accordingly, where necessary to be uploaded onto Ri O.
• To implement and contribute to policy and service development in relation to own area as required.
• This advert closes on Tuesday 11 Aug 2026
• South West London and St Georges Mental Health Trust
• South West London and St Georges Mental Health Trust
• South West London and St Georges Mental Health Trust
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