Service Line Owner – Create in Swansea

Can you lead a complex digital service, taking end-to-end accountability for its performance, quality and outcomes?

Do you have experience developing service strategies and delivering change that achieves measurable benefits and organisational priorities?

Have you successfully influenced senior stakeholders, managed governance and risk, and built consensus to deliver results?

If so,we’dlove to hear from you!

Shape services. Drive outcomes. Lead transformation. Take end-to-end ownership of a critical digital service line, shaping strategy, driving innovation and delivering high-quality digital solutions that create lasting value across the Department for Transport.

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careersand within the Government Digital and Data Profession.

As a Service Line Owner, you’ll take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You'll play a leading role in shaping how digital solutions are designed, delivered and continually improved, ensuring services meet user needs while supporting organisational and policy objectives.

As the accountable leader for service performance, quality and outcomes, you'll define the strategic direction for the service line, establish clear success measures and drive continuous improvement. You'll balance user needs, business priorities and policy requirements to ensure investment delivers maximum value and measurable benefits.

Working closely with senior stakeholders across the organisation, you'll influence decision-making, build consensus and provide clear governance, assurance and risk management. You'll also ensure appropriate funding is secured and managed effectively to support the successful delivery of priorities.

Leading high-performing teams, you'll create an inclusive and collaborative environment where people can thrive, innovate and deliver their best work. This is an exciting opportunity to shape digital strategy, drive transformational change and make a lasting impact across the Department for Transport.

Your responsibilities will include, butaren’tlimited to:

• Defining success and quality measures for the service, driving continuous improvement towards these measures.
• Informing and influencing stakeholders, getting consensus that enables work to progress.
• Ensuring the delivery of change that realises the outcomes and benefits of your service.
• Ensuring a strategy is in place that delivers the intended vision,outcomesand benefits.
• Prioritising areas of development, balancing user needs, business requirements, and policy.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

Service Line Owner – Create

Company: Government Recruitment Service Salary: £69,501 - £69,501 Hours: Full-time Location: Swansea Job type: Permanent Posting date: 24 Aug 2026 Closing date: 8 Sept 2026

Summary

Can you lead a complex digital service, taking end-to-end accountability for its performance, quality and outcomes?

Do you have experience developing service strategies and delivering change that achieves measurable benefits and organisational priorities?

Have you successfully influenced senior stakeholders, managed governance and risk, and built consensus to deliver results?

If so,we’dlove to hear from you!

Shape services. Drive outcomes. Lead transformation. Take end-to-end ownership of a critical digital service line, shaping strategy, driving innovation and delivering high-quality digital solutions that create lasting value across the Department for Transport.

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careersand within the Government Digital and Data Profession.

As a Service Line Owner, you’ll take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You'll play a leading role in shaping how digital solutions are designed, delivered and continually improved, ensuring services meet user needs while supporting organisational and policy objectives.

As the accountable leader for service performance, quality and outcomes, you'll define the strategic direction for the service line, establish clear success measures and drive continuous improvement. You'll balance user needs, business priorities and policy requirements to ensure investment delivers maximum value and measurable benefits.

Working closely with senior stakeholders across the organisation, you'll influence decision-making, build consensus and provide clear governance, assurance and risk management. You'll also ensure appropriate funding is secured and managed effectively to support the successful delivery of priorities.

Leading high-performing teams, you'll create an inclusive and collaborative environment where people can thrive, innovate and deliver their best work. This is an exciting opportunity to shape digital strategy, drive transformational change and make a lasting impact across the Department for Transport.

Your responsibilities will include, butaren’tlimited to:

• Defining success and quality measures for the service, driving continuous improvement towards these measures.

• Informing and influencing stakeholders, getting consensus that enables work to progress.

• Ensuring the delivery of change that realises the outcomes and benefits of your service.

• Ensuring a strategy is in place that delivers the intended vision,outcomesand benefits.

• Prioritising areas of development, balancing user needs, business requirements, and policy.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.