At a Glance
- Tasks: Lead a top-notch IT Service Desk, ensuring excellent service delivery and incident management.
- Company: Join DVLA, a respected government organisation committed to outstanding customer service.
- Benefits: Enjoy a competitive salary, job security, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and excellence.
- Why this job: Make a real difference by improving IT services for thousands of users.
- Qualifications: Proven experience in IT service management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
DVLA is seeking a Service Desk Manager to lead a large IT Service Desk, delivering frontline IT services to internal and external customers.
You will drive continual improvement, manage incidents, and oversee policy development and service level performance across the desk.
The role emphasizes governance, resource planning, and effective reporting to senior stakeholders, within a government context and a highly regarded service desk environment.
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