At a Glance
- Tasks: Lead a multi-skilled team in delivering IT Service Management practices across diverse service areas.
- Company: Join the DVLA, a key player in government services supporting millions of customers.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a generous pension contribution.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on IT services that enhance customer experiences and drive business success.
- Qualifications: Experience in IT Service Management and strong stakeholder relationship skills are essential.
The predicted salary is between 44241 - 44241 £ per year.
Are you passionate about IT Service Management (ITSM) and looking to develop your expertise within a large-scale organisation supporting millions of customers? Do you thrive in a collaborative environment where you can work across multiple ITSM disciplines, gaining valuable insight into the services and technologies that drive business success? If so, we’d love to hear from you!
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
As an ITSM Practice Manager, you will lead and manage a small, multi-skilled team responsible for delivering a broad range of IT Service Management (ITSM) practices across a specific service area ('tower') within DVLA, such as Drivers, Vehicles, or Core Services. You will be accountable for overseeing ITSM activities across all relevant IT service and support functions within your tower, ensuring effective service management processes are in place and performing as expected.
Working closely with colleagues, stakeholders, and suppliers, you will define and drive performance against Operational Level Agreements (OLAs), helping to underpin the delivery of services in line with agreed Service Level Agreements (SLAs) and the needs of both the business and its customers. This is an exciting opportunity to apply your ITSM expertise across a diverse and complex technology landscape, supporting services relied upon by millions of customers.
You will lead your team in embedding industry best practice across a range of ITSM functions, driving continual service improvement, service excellence, and operational performance. As a key contributor to DVLA’s service management capability, you will use your knowledge and experience to influence service delivery outcomes, build strong relationships across the organisation, and ensure ITSM practices remain aligned to business objectives and customer expectations.
Your responsibilities will include, but aren’t limited to:
- IT Service Management Framework and Practices: Using your knowledge / experience of industry best practice, lead your team in operating all the below listed ITSM practices and functions for the services within your tower, in accordance with the documented processes, activities and success factors for each practice.
- Change Enablement
- Service Transition
- Service Configuration Management
- Service Continuity Management
- Capacity and Performance Management
- Monitoring and Event Management
- Management of SSL/TLS Certificates
Ownership and initiative: Ensure you and your team take direct ownership of the processes and activities involved in operating the practices on a day-to-day basis for your service tower, pro-actively engaging directly with all relevant engineering teams and stakeholders as necessary in order to drive and manage resolution of issues.
Stakeholder relationship management: Identify all stakeholders relevant to your service tower across engineering, service management and business areas, and ensure you and your team build and maintain strong working relationships with these.
Technical understanding: Understand core technical concepts sufficiently to lead / manage conversations with technical teams and make effective ITSM practice decisions for your service tower based on technical information / recommendations.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
ITSM Practice Manager in Swansea employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Practice Manager in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Practice Manager in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
