At a Glance
- Tasks: Provide essential admin support and customer service in a court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working patterns, competitive salary, and opportunities for career development.
- Other info: Office-based role with potential for part-time and flexible hours.
- Why this job: Make a real difference in people's lives while supporting the justice system.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 24000 - 30000 £ per year.
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.
Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.
You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS.
You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
This is a court based role covering both office and courtroom environments; therefore, hybrid working will not be considered.
You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:
- Primary function – Resulting courts accurately, interpreting accurately the information required on a court file.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- Preparing papers and files for court, tribunals, hearings and meetings.
- Creating and updating records on our in‑house computer system and data input.
- Your skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full‑time working hours are 37 hours per week.
HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the Mo J’s Flexible Working policy.
Contracted Hours
The appointed candidate will be required to work five days within a six‑day working week.
Saturday attendance is subject to business requirements, with an alternative day off during the week to be scheduled in accordance with business requirements.
Additionally, the role includes participation in a Bank Holiday rota.
Fixed Term Appointments (FTA) on Promotion
Mo J employees may apply for FTA opportunities in Mo J that are advertised at a higher grade than their current substantive grade.
Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans.
Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end.
If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.
Loans
The terms of the loan will be agreed between the home and host department and the Civil Servant.
This includes grade on return.
Prior agreement to be released on a loan basis should be obtained before commencing the application process.
Loans are also available for OGD candidates.
#J-18808-Ljbffr
19832 - Operational Support Officer in Swansea employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
