At a Glance
- Tasks: Help your community by providing essential advice and support to clients.
- Company: Join Citizens Advice Mid Mercia, a trusted organisation making a real difference.
- Benefits: Enjoy 28 days holiday, full training, and opportunities for professional growth.
- Other info: Hybrid working model with a supportive team and career progression opportunities.
- Why this job: Make a positive impact in people's lives while developing valuable skills.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 29806 - 29806 £ per year.
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Trainee Generalist Advisor to join our Core Advice Team. The role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment and you will also hold your own advice appointments with clients. Full training and support will be given to the successful candidate to enable them to carry out their role.
Key Tasks
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To interpret information and present options to clients.
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities.
Benefits
- 28 days entitlement plus bank holidays.
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS).
- Opportunities for further training and continuous professional development.
- Internal progression opportunities.
- Supportive environment.
- Paid DBS application, where applicable.
- 5% pension contributions.
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria.
The essentials
- Salary: £24,784.50 per annum.
- Hours: 37.5 hours per week.
- Location: Swadlincote, DE11 9NR; Church Gresley; Marble Hall, Derby; Tamworth; East Midlands, UK.
- Contract: fixed term until 31 March 2027 with possible extension subject to funding.
- Working pattern: Hybrid - 1 day remote.
- Job type: Contract Full-time.
We are a Disability Confident Employer. Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme.
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Trainee Generalist Advisor in Swadlincote employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
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We think this is how you could land Trainee Generalist Advisor in Swadlincote
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We think you need these skills to ace Trainee Generalist Advisor in Swadlincote
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