At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a busy Bodyshop.
- Company: Reputable Bodyshop in Sutton, Surrey, known for its supportive team culture.
- Benefits: Competitive salary up to £36,000, OTE of £38,000, and 28 days holiday.
- Other info: Opportunities for personal development and career progression in a thriving business.
- Why this job: Join a fast-paced environment where you can make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor with strong leadership and communication skills.
The predicted salary is between 32400 - 39600 £ per year.
We are recruiting on behalf of our client for the position of Senior Service Advisor in Sutton, Surrey.
This is a key role within a busy and well-established Bodyshop, offering an excellent opportunity for an experienced automotive professional to lead customer service operations in a fast-paced environment.
- Competitive basic salary up to £36,000 dependent on experience
- Genuine OTE of up to £38,000 with attractive bonus incentives
- Monday to Friday working hours, 7am – 5pm, with no weekends
- 28 days holiday including bank holidays
- Opportunities for personal development within a reputable Bodyshop
- Supportive team environment with ongoing training and career progression
- Contributing to business growth and new contract development
Duties of a Senior Service Advisor
- Lead and motivate the service reception team to ensure high customer satisfaction levels
- Build rapport with customers, assessing their needs and managing expectations effectively
- Liaise with insurance companies, suppliers, and internal teams to facilitate smooth workflow
- Manage the progress of repairs and insurance claims efficiently
- Handle customer enquiries, providing timely updates throughout the vehicle repair process
- Uphold and promote high standards of customer service to foster loyalty and referrals
- Collaborate with workshop managers and departments to meet targets
- Support business development activities, including upselling and securing new contracts
Requirements of a Senior Service Advisor
- Proven experience as a Service Advisor, Senior Service Advisor, or similar customer-facing automotive role
- Experience within a Bodyshop or accident repair environment is highly desirable
- Strong leadership and team management skills
- Excellent communication and organisational abilities
- Ability to multi-task in a demanding environment
- Knowledge of automotive DMS systems, with Auto Flow experience preferred
- Reliable, professional, and committed to delivering excellent customer service
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Senior Service Advisor in Sutton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
