At a Glance
- Tasks: Provide a welcoming reception service and assist patients with their queries.
- Company: Join The Royal Marsden NHS Foundation Trust, a world-leading cancer centre.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Dynamic environment with clear career pathways and a commitment to excellence.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and IT proficiency; previous hospital experience is a plus.
Outpatients are seeking an enthusiastic Receptionist/Administration Officer to support the efficient day-to-day administration of departments at our Sutton site. This role is essential to the smooth running of both the main Outpatients and RDAC clinics. You will be working in a busy environment, providing a high-quality reception service to patients and their relatives. The role also includes preparing medical records for consultant-led clinics.
As part of a multidisciplinary team, you will need excellent interpersonal, communication, and organisational skills. Strong keyboard/IT skills are essential, and previous hospital experience would be desirable. This is a full-time position (37.5 hours per week), working Monday to Friday.
To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times. Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.
- Check in all patients for clinics, check demographic and personal details are correct and update information from the National Spine to ensure National data is up to date and reflected appropriately.
- Assist patients who present in person at the reception desk with outpatient queries, making any necessary arrangements requested including changing patient registration details.
- Monitor any delays in patient waiting times by keeping patients informed using electronic notice board, on arrival and via a tannoy system, also to ensure relevant and up to date information is displayed in reception areas and ensure the area is kept tidy.
- Direct/escort patients to the appropriate clinical areas when required.
- Support the management of self-check in kiosks and elevate technical issues as required.
- At the end of both the morning and afternoon clinics ensure that all outstanding patients on clinic lists have been checked in, have outcomes and checked out or cancelled/changed or DNA'd.
The Outpatient team are responsible for actioning all outcomes from the Department Arrival Report for 2 days post clinic.
This advert closes on Wednesday 19 Aug 2026.
Proud member of the Disability Confident employer scheme.
Outpatient & RDAC Receptionist / Administrator The Royal Marsden NHS Foundation Trust in Sutton employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Outpatient & RDAC Receptionist / Administrator The Royal Marsden NHS Foundation Trust in Sutton
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
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Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
